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New Contributor
anthonyojo
Posts: 9
Registered: ‎03-09-2013
My Device: 9360

Re: The Internet problem with the service on my BlackBerry Curve 8520

Yes i have bb data plan and have called etisalat my network provider but the problem is still on this is the imei number of the phone 358922047778025 model,REM71UW CURVE 9360 please look it up if possible. Thanks
JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,981
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: The Internet problem with the service on my BlackBerry Curve 8520

No, I can't look it up. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.

 

What did Etisalat tell you was wrong with the IMEI number?




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New Contributor
anthonyojo
Posts: 9
Registered: ‎03-09-2013
My Device: 9360

Re: The Internet problem with the service on my BlackBerry Curve 8520

Pls how can i contact rim on the issue no solution from etisalat pls help me with an email add or phone no of rim
JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,981
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: The Internet problem with the service on my BlackBerry Curve 8520

I asked, What did Etisalat tell you was wrong with the IMEI?

 

To contact RIM on this issue, you need to ask Etisalat support to please escalate this issue to BlackBerry technical level two support. You will be given an incident number and phone number.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
anthonyojo
Posts: 9
Registered: ‎03-09-2013
My Device: 9360

Re: The Internet problem with the service on my BlackBerry Curve 8520

No statement what so ever how do you think i can resolve this issue
JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,981
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: The Internet problem with the service on my BlackBerry Curve 8520

I'm sorry, I don't know yet the problem is.


Can you please post all the details you know?

Was the device previously working correctly?

 

Anything?




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New Contributor
anthonyojo
Posts: 9
Registered: ‎03-09-2013
My Device: 9360

Re: The Internet problem with the service on my BlackBerry Curve 8520

Yes it was working perfectly till last month, i bought it in Nigeria as used phone from London.
JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,981
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: The Internet problem with the service on my BlackBerry Curve 8520

So it was working perfectly well for YOU, after you activated the service on your local Nigerian mobile provider?




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New Contributor
anthonyojo
Posts: 9
Registered: ‎03-09-2013
My Device: 9360

Re: The Internet problem with the service on my BlackBerry Curve 8520

Yes it was
JSanders
Posts: 86,430
Likes: 23,181
Solutions: 5,981
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: The Internet problem with the service on my BlackBerry Curve 8520


anthonyojo wrote:
Yes it was

It was on Etisalat working perfectly?

 

You are not providing much information here. Very hard to help you.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code