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Super Contributor
JeffLemon
Posts: 391
Registered: ‎01-13-2011
My Carrier: NA

Faulty PlayBook

My free playbook has recently developed a fault with the hdmi connection, it no longer sends a picture out, I know it's the playbook becuase i tried another playbook with the same setup and it was fine.

 

Is there anyone I can contact for a repair/replacement as the playbook was free from developing an app for it.

 

Thanks

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BlackBerry Apps: Instruments | ARTPAD | Piano | Drums | Xylophone
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Developer
rcmaniac25
Posts: 1,789
Registered: ‎04-28-2009
My Carrier: Verizon

Re: Faulty PlayBook

Contact the standard BlackBerry support phone number (for your country/area).
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Developer
jtegen
Posts: 6,145
Registered: ‎10-27-2010
My Carrier: AT&T

Re: Faulty PlayBook

I had an OS issue and I received a replacement within a few days. Be prepared to be on the phone for awhile.
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Developer
rcmaniac25
Posts: 1,789
Registered: ‎04-28-2009
My Carrier: Verizon

Re: Faulty PlayBook

How long were you on the phone? I was maybe an hour, with a 2 hour gap in the middle to backup and wipe, then reload and upgrade my device.
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Three simple rules:
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Developer
jtegen
Posts: 6,145
Registered: ‎10-27-2010
My Carrier: AT&T

Re: Faulty PlayBook

About that. Had too do it a couple of times. Customer support was really good.
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Developer
rcmaniac25
Posts: 1,789
Registered: ‎04-28-2009
My Carrier: Verizon

Re: Faulty PlayBook

Same, it was quite good. I actually went through the unnecessary motion of posting up everything that I did: http://supportforums.blackberry.com/t5/Native-SDK-for-BlackBerry-Tablet/camera-and-screenshot-not-wo...

------------------------------------------------------------
Three simple rules:
1. Please use the search bar before making new posts.
2. Kudo posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.

Projects:
Bing 4 BlackBerry: http://bbing.codeplex.com/
PDF Renderer 4 BlackBerry: http://pdfrend4bb.codeplex.com/
Please use plain text.