05-03-2011 05:41 AM
Has anyone else also experienced issues with backing up his PlayBook data using BlackBerry Desktop Software? On my laptop after a short period of time I get the following error:
I am using version 126.96.36.199 (released April 25, 2011; Bundle 45).
Also updating the BPB OS via the Desktop Software failed.
05-09-2011 03:21 AM - edited 05-09-2011 04:53 AM
yes, I have also a backup error when I try to perform a backup now.
I performed a backup a few days ago: no prblem, the bbb file is available.
Now when I backup, the process sstarts normally, I see the progression bar (saving xxx Mb over xxxMb), and at some point, I have an error popup saying that backup couldn't be done, and ask me to check my connexction with the PlayBook....
I tried to uninstall/reinstall BB Desktop Soft: same pb.
So the backup is broken ?
Edit: the pb is when saving "App" (or full data): Around 99%, there's an error popup about a device connection pb...
05-13-2011 03:24 AM - edited 05-13-2011 03:50 AM
no news about this bug ?
I performed a reset of the playbook, install some app. and did a full backup: no problem.
Now few days later, after installing some more app.) I try again to do a full backup: same issue. Around 99%, backup is cancelled with "connection error".
Any news ? Is there an open bug already ? or a workaround ?
EDIT: I just found this error log, Elena, if you're around, is this helping ? Do I have to create a bug for this issue ?
0|[BBBackup::EndArchive:] BBBackup::EndArchive() 09:38:27.375|ERROR|46|Rim.Desktop.Services.Device| 0|[Rim::Desktop::Services::RichmondDevice::BackupR estore::RichmondBackupRestoreDeviceService::Backup DeviceInternal] BackupRestoreException during Backup: RichmondBackupRestoreDeviceService::BackupDeviceIn ternal - (BackupCheck) An error occured during download operation - Device not reporting Success - Status: Error - Error: - Error ID: 2 - Description: Error. Message:Expecting 'mode' attribute set to list of possible values: 'app', 'media' or 'settings'. Backup ID:201105130738210 OS error message:No such process 09:38:27.406|ERROR|46|Rim.Desktop.BackupRestore|0| Backup exception: BackupRestore detail error = DeviceError, message: RichmondBackupRestoreDeviceService::BackupDeviceIn ternal - (BackupCheck) An error occured during download operation - Device not reporting Success - Status: Error - Error: - Error ID: 2 - Description: Error. Message:Expecting 'mode' attribute set to list of possible values: 'app', 'media' or 'settings'. Backup ID:201105130738210 OS error message:No such process
05-13-2011 05:21 PM
05-14-2011 06:50 AM
Hello Peter, thanks for the update.
I've been encounter issues with total data around 670 MB indeed, it may be related to the total size.
Well, pending issues I guess...