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Contributor
jo_alterego
Posts: 15
Registered: ‎08-01-2011
My Device: developer

Why my app doesn't show in App World ?

 

My application doesn't show in search results on BlackBerry App World.


I don't know for how long is this happening but is unacceptable.


It's a shame that you don't provide vendors a way to address app world problems directly instead I have to write on this developer forum.

 

Whom can I address to ?

Developer
soaman
Posts: 849
Registered: ‎03-03-2011
My Device: Z10

Re: Why my app doesn't show in App World ?

Which app? I can check with my two PBs.
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Leader of Ljubljana BlackBerry Developer Group
BlackBerry Certified Builder for Native Application Development
Contributor
jo_alterego
Posts: 15
Registered: ‎08-01-2011
My Device: developer

Re: Why my app doesn't show in App World ?

Developer
soaman
Posts: 849
Registered: ‎03-03-2011
My Device: Z10

Re: Why my app doesn't show in App World ?

[ Edited ]

Weird! I can't find it under 1.0.8 and under 2.0 beta too!!!

Try the following:
Click on 'Remove from sale', wait 5 minutes and then post for sale again.

Also try adding additional line to your description so the app would go through Info Change Approval procedure.

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Leader of Ljubljana BlackBerry Developer Group
BlackBerry Certified Builder for Native Application Development
Developer
peter9477
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10

Re: Why my app doesn't show in App World ?

jo_alterego, when you go into the Vendor Portal, click on Manage Products, and look at your app's listing, what do you see in the Status column?

Also, if you click on the pencil icon, to get the details for the app, what is listed as the app's ID value? We can use that to directly check the listing in the web page.

Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
Developer
ITFCJim
Posts: 68
Registered: ‎01-20-2011
My Device: Bold 9900 + Dev Alpha B + PlayBook

Re: Why my app doesn't show in App World ?

This looks like a bug in App World to me - probably to do with the new Content Ratings system

 

App World on the PlayBook doesn't seem to be displaying any items rated "Mature" or "Adult", only those rated as "General" or "Teen"

 

I wasn't able to get the apps to show in App World either by searching for them (they don't appear in the results), or navigating to the web store address in the Browser and letting App World load up that way (it just loads the front screen and does not display the App details)

 

To prove the point, try these in your PlayBook browser:

General/Teen apps load fine:

http://appworld.blackberry.com/webstore/content/34464/?lang=en

 

Mature (your app), and for example this one, doesn't load up:

http://appworld.blackberry.com/webstore/content/78301/?lang=en

 

Adult apps don't load either:

http://appworld.blackberry.com/webstore/content/23646/?lang=en

 

So that does seem to be the issue - the PlayBook App World is blocking Mature/Teen apps and there doesn't seem to be a way of editing your preferences to allow them to be shown (RIM did promise when they introduced this Content Rating system that by default everyone would see every kind of app by default, but they must have forgotten about the PlayBook :-) )

 

You can get in touch with App World Vendor support through the following form:

https://www.blackberry.com/profile/?eventId=8109

 

Hope that helps

Jim

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Developer
peter9477
Posts: 6,473
Registered: ‎12-08-2010
My Device: PlayBook, Z10

Re: Why my app doesn't show in App World ?

If that's the case, I would expect with the release of 2.0 we're going to see an updated App World client which supports the new ratings systems and doesn't block anything unless you want it to.

(Somehow I doubt an app called "Webreader" is rated Mature or Adult, however...)

Peter Hansen -- (BB10 and dev-related blog posts at http://peterhansen.ca.)
Author of White Noise and Battery Guru for BB10 and for PlayBook | Get more from your battery!
Developer
ITFCJim
Posts: 68
Registered: ‎01-20-2011
My Device: Bold 9900 + Dev Alpha B + PlayBook

Re: Why my app doesn't show in App World ?

[ Edited ]

http://appworld.blackberry.com/webstore/content/54471/?lang=en

It is! :-)

jo_alterego, I forgot to mention in my post above that you could probably just downgrade the Rating to "General" or "Teen" for now? Why did you choose "Mature"?

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Contributor
jo_alterego
Posts: 15
Registered: ‎08-01-2011
My Device: developer

Re: Why my app doesn't show in App World ?

[ Edited ]

I can't search everyday if my app is really on sale or not.


My app's rating was explicit modified as 'Mature'  by App World SFM, without any kind of notice or posibility to change this and other rss readers are rated corectly.

 

It is happening from 01.12.2011 

 

Rating Level Value
App World SFM
 TeenMature Dec 01, 2011 10:05:06



This is outrageous!

 

So for the 2 months I'm loosing money. Great way to support developers RIM!

 

 

Thanks Jim and all of you for helping me out!

 

P.S.: I've sent an email to the App World Vendor Support and I'm waiting for a resolution.

Developer
ITFCJim
Posts: 68
Registered: ‎01-20-2011
My Device: Bold 9900 + Dev Alpha B + PlayBook

Re: Why my app doesn't show in App World ?

Jo,

 

You know you can change the rating yourself in the vendor portal?

 

Just login

Go to "Manage Products"

Click the edit (pencil) icon for your app

You should see the "Edit Rating" button, just click that and choose the correct content types, then Submit and Save (then wait for it to be approved!)

 

Not meaning to teach you to suck eggs with the above, just wondered if you'd spotted it! :smileywink:

 

Good luck!

Jim

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