Adobe AIR Development

[mdd]

why doesn't AppWorld show the latest version, even though it was approved weeks ago?

Did I miss some step?

Regards,

[UberschallSamsara]

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mdd wrote:

Did I miss some step?

Regards,

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Did you post the new approved version for sale?  

[mdd]

the product screen says "Up for Sale" - doesn't show any version number.

Regards,

[ITFCJim · Accepted solution]

Is the correct version showing on the App World website?

If so, sometimes the App World client software cache can get "stuck" - if you go to My World on your device, then

Hold down ALT

Press R

Then S

Then T

The client should restart and you should see the correct version of your application...

If that doesn't work then get in touch with vendor support:

https://www.blackberry.com/profile/?eventId=8109 

Good luck! :-)

[mdd]

yes, you are correct - AppWorld is up to date.

no ALT key on PB though...

Thanks,

[ITFCJim]

Sorry - my bad - I didn't spot this was the AIR forum

You can still reset the cache on the PlayBook app world - just swipe up from the left to bring the keyboard up and type

rst

Should work :-)

[mdd]

No, cannot reset the cache - and worse yet, a customer has downloaded a version that was supplanted back in Feb.

WTF is going on?  RIM has not responded to my query...

Regards,

[UberschallSamsara]

About the latest version that is approved - have you gone into the "manage products" section of the vendor portal, and selected "post for sale" for that version?

[mdd]

the manage products page does not show the version that is for sale - only the product, and it is up for sale.

[mdd]

link:
https://appworld.blackberry.com/isvportal/product/home.do