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Adobe AIR Development

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Developer
jtegen
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon

Re: app world

@mdd:  Are you saying that people are upgrading to a new release of the app but are getting an earlier version instead?  If so, we've been dealing with this for close to a month and RIM has no idea why this is occurring.  Every day we been fighting this issue.  If this is the case, please contact dev support to get a ticket open.

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Developer
Developer
mdd
Posts: 222
Registered: ‎01-17-2012
My Device: PB
My Carrier: ATT

Re: app world

It was a new purchase rather than an upgrade:

 

my latest approved release is 0.20.12.6, but AppWorld on my PB shows 0.0.20.11 and that is what the customer got.

 

AppWorld on web shows the correct version: 0.20.12.6.

 

I spent a whole day looking for a bug, but then checked the sales report... I have already emailed vendor support but no response at all.  How do I create a ticket?

 

Why are others mentioning post for sale PER RELEASE?  I see no way to do that on vendor portal...

 

Regards,

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Developer
Developer
mdd
Posts: 222
Registered: ‎01-17-2012
My Device: PB
My Carrier: ATT

Re: app world

Update:

 

Customer reports that the latest version is available if they access AppWorld in English.

 

My app IS localized, but only includes en_US and en_CA locales.  Should I have selected "all languages" instead of only English?

 

Regards,

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Developer
Developer
mdd
Posts: 222
Registered: ‎01-17-2012
My Device: PB
My Carrier: ATT

Re: app world

Another observation:

 

AppWorld on web says the latest version's release date is JULY 21 (1 month after approval) - is this normal?  I did not notice any delay for previous releases?

 

Changing language makes no difference to what I see in PB AppWorld - still the ancient version...

 

Regards,

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Developer
Acenet
Posts: 248
Registered: ‎11-02-2010
My Device: PlayBook
My Carrier: -

Re: app world

Hello all,

  I encounter the same issue:

-customer is complaining about buying an "old" version

-release date of the latest version is displaying +1 extra month on AppWorld now

 

jtegen, is there any open thread on this issue in another forum ?

JC
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Developer
jtegen
Posts: 6,541
Registered: ‎10-27-2010
My Device: HTC One, PlayBook, LE Z10, DE Q10
My Carrier: Verizon
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Developer
Acenet
Posts: 248
Registered: ‎11-02-2010
My Device: PlayBook
My Carrier: -

Re: app world

Ok, thank you jtegen.

 

Oh boy... I don't like how the whole thing is turning out.

JC
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