02-21-2012 11:07 AM
We have an Android app in AppWorld. One of our customers, who just upgraded his PlayBook to OS 2, tried to download it and got a message in App World that "it is not supported by my current device profile". How can we resolve this? What should I tell my customer to check? Any help will be greatly appreciated. If you have a PlayBook with OS 2, and are able to try this yourself, the link for our app is here.
02-21-2012 11:25 AM
As a test, I just search for, found and downloaded and installed your Ten Commandments app.
Tell your customer to reboot his Playbook and try again.
While connected to his charger. Press and hold the Power key, up and down volume (-/+) all three buttons simultaneously, for about 10-12 seconds. You should the red LED blink and that should allow a reset of the PlayBook and to power up.
02-21-2012 02:15 PM
Thanks so much for letting me know that you were able to download and run our app, and for the for the suggestion for my customer to try. Unfortunately, my customer had to send his PlayBook back for repairs (it was not charging properly) and doesn't expect to have it again for at least a week. He'll give it another try when he gets it back.
02-21-2012 06:04 PM
You're welcome, good luck.
02-26-2012 04:35 AM
My playbook have same problem.
When I install my android app through the eclipse, the eclipse show my device "Android player is not available"!
But I have install the OS 184.108.40.20671. Why tell me haven't the Android player?