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New Contributor
Posts: 4
Registered: ‎02-22-2012
My Device: (Developer) PlayBook
My Carrier: n/a
Accepted Solution

Received Free PlayBook - but DOA

Anyone else receive their free PlayBook?  I received mine, but it wouldn't boot, wouldn't charge (no light even after charging for hours) and wouldn't reset (holding power button didn't work, three-button reset didn't work).  I called Blackberry Tech support and they pretty much told me I have a brick, and to exchange/refund it.  Anyone contacted TMG Ideas with success?  All I've gotten is voice mail and automated responses so far.

Pretty frustrating, needless to say!

Posts: 89,767
Likes: 23,826
Solutions: 6,134
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Received Free PlayBook - but DOA

Try this, while connected to your charger. Let it sit to charge for a good hour. Then, while still connected to the charger,  Press and hold the Power key, up and down volume (-/+) all three buttons simultaneously, for about 10-12 seconds. You should the red LED blink and that should allow a reset of the PlayBook and to power up.




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New Contributor
Posts: 4
Registered: ‎02-22-2012
My Device: (Developer) PlayBook
My Carrier: n/a

Re: Received Free PlayBook - but DOA

Thanks, I sent you PM.

I'll give it another whirl - I'll be the happiest guy on the block if it works, but I have a hunch it won't.

Posts: 89,767
Likes: 23,826
Solutions: 6,134
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Received Free PlayBook - but DOA

If not, your best bet will be to get the return. Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎02-22-2012
My Device: (Developer) PlayBook
My Carrier: n/a

Re: Received Free PlayBook - but DOA

Yeah, I figured.  The problem of course is that the PlayBook is "Free", and I can't seem to find a live person from TMGIdeas (the shipper), by phone or email.  Anyone?

New Contributor
Posts: 4
Registered: ‎02-22-2012
My Device: (Developer) PlayBook
My Carrier: n/a

Re: Received Free PlayBook - but DOA

Just wanted to update everyone - I got a reply after emailing

blackberryplaybookoffer@tmgideas.com and developeroutreachprogram@rim.com. 

 

Looks like they are willing to step up and ship me a free replacement.

Kudos for quick turnaround (even though I still never found a live person)!
If other developers end up getting a DOA unit like I did, seems like the two addresses above are monitored and responsive.
Developer
Posts: 55
Registered: ‎01-25-2012
My Device: BlackBerry Torch 9800 & PlayBook

Re: Received Free PlayBook - but DOA

Thanks xaffron for the info!