Android™ Runtime Development

[xaffron]

Anyone else receive their free PlayBook?  I received mine, but it wouldn't boot, wouldn't charge (no light even after charging for hours) and wouldn't reset (holding power button didn't work, three-button reset didn't work).  I called Blackberry Tech support and they pretty much told me I have a brick, and to exchange/refund it.  Anyone contacted TMG Ideas with success?  All I've gotten is voice mail and automated responses so far.

Pretty frustrating, needless to say!

[JSanders Resident Expert]

Try this, while connected to your charger. Let it sit to charge for a good hour. Then, while still connected to the charger,  Press and hold the Power key, up and down volume (-/+) all three buttons simultaneously, for about 10-12 seconds. You should the red LED blink and that should allow a reset of the PlayBook and to power up.

[xaffron]

Thanks, I sent you PM.

I'll give it another whirl - I'll be the happiest guy on the block if it works, but I have a hunch it won't.

[JSanders Resident Expert]

If not, your best bet will be to get the return. Good luck.

[xaffron]

Yeah, I figured.  The problem of course is that the PlayBook is "Free", and I can't seem to find a live person from TMGIdeas (the shipper), by phone or email.  Anyone?

[xaffron · Accepted solution]

Just wanted to update everyone - I got a reply after emailing

blackberryplaybookoffer@tmgideas.com and developeroutreachprogram@rim.com. 

Looks like they are willing to step up and ship me a free replacement.

Kudos for quick turnaround (even though I still never found a live person)!

If other developers end up getting a DOA unit like I did, seems like the two addresses above are monitored and responsive.

[bec0ding]

Thanks xaffron for the info!