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Posts: 1,068
Registered: ‎01-11-2010
My Device: BlackBerry Zed10

Announcing BBM!

[ Edited ]

Product Overview


BBM offers users a private social network for their active, real conversations.

  • It’s immediate. BBM is always on so users are always connected. And because messages on BBM are delivered and read within seconds, it’s the closest thing to a live conversation.  
  • You trust it. BBM always tells you when messages are delivered and read. BBM conversations live on a private network you can count on.
  • You control it. BBM allows users to choose their contacts and how they share their information. BBM uses a PIN so users don’t have to share their phone number or email.




  • BBM Chat. With BBM™ you can have real conversations with friends on iPhone®, Android™ and BlackBerry®.  Not only does BBM let you know when your messages have been delivered and read, it also tells you when people are responding to your message.  Emoticons for every mood and emotion help you express yourself in your chats.
  • More than chat. With BBM™ you can do more than just chat. Share attachments like photos, voice notes, all in an instant. So you have the freedom to get your message across however you want.
  • Bring people together. Multi-person chats are a great way to invite contacts to chat together. With BBM Groups you can invite up to 30 friends to chat together, share photos and schedules. And, with broadcast messages, you can choose to send a message out to all of your BBM contacts at once.
  • Profiles. Choose a profile picture for your BBM contacts to see and update your BBM status to let people know what you’re up to.
  • Updates. With BBM™ Updates you will know instantly when your contacts update their profile photos or statuses. Then jump straight in to a Chat to talk about their latest news.
  • Your unique PIN. Every BBM™ user has a unique PIN, so you don’t have to share your phone number or email address. Your PIN helps protect your privacy and means you’re always in control of the information you share. And on BBM you choose your contacts so you have control over who can chat with you.


Smartphone requirements


BBM will be available for free on Android devices running Ice Cream Sandwich and higher and on iPhones running iOS 6 and higher.


How will customers get BBM for their iPhone or Android phone?


Customers will download BBM for their iPhone or Android phone by visiting BBM.com or downloading the app directly from the Apple App Store or Google Play.

BBM will be free to download.


Top Knowledge Base Articles


  • KB35103 How to reset the BlackBerry ID account on BBM for iPhone or BBM for Android if the Password Recovery Answer is unknown
  • KB35251 The “Music Status Updates” functionality does not let contacts know what music is playing on the Android device, iPhone, or cellular enabled iPad 
  • KB35114 BBM for iPhone or BBM for Android does not proceed past the “Setting up BBM” screen 
  • KB35260 "Unfortunately, BBM has stopped" is displayed when attempting to change the display picture in BBM for Android 
  • KB35080 How to submit logs from BBM for iPhone or BBM for Android 
  • KB35264 Notifications for BBM for iPhone and cellular enabled iPad
  • KB35310 The avatar or display picture is not updated on BBM for iPhone, cellular enabled iPad, or Android
  • KB35252 Unable to accept a BBM invite using BBM for Android, iPhone, or cellular enabled iPad when the invite was sent from a BlackBerry smartphone via email or SMS
  • KB35127 "Type your server address as provided by your administrator" displayed when attempting to launch BBM for Android or BBM for iPhone 
  • KB35007 How to change or update the BlackBerry ID Username in BBM for iPhone or BBM for Android

Additional Support


For additional support resources including product documentation, how-to demos, tips & tricks, YouTube® videos, and much more, please visit the BBM support pages online at:

For iPhone – www.blackberry.com/support/BBMiphone

For Android – www.blackberry.com/support/BBMandroid


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