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Community Manager
Community Manager
Posts: 1,788
Registered: ‎01-10-2011
My Device: BlackBerry Passport

Announcing Enterprise IM for Cisco Version 4.0

[ Edited ]

Product Overview


Work virtually anywhere with real time communication

  • BlackBerry Enterprise Instant Messaging (Enterprise IM) supports Cisco Jabber and Cisco WebEx Messenger services without the need for any server side components, resulting in optimized communication and collaboration with secure real-time one-to-one and multi-party instant messaging.
  • BlackBerry Enterprise IM allows for more effective communication and collaboration with the ability to check the availability of colleagues and integration with BlackBerry Hub and the corporate directory for quick look up and response.
  • BlackBerry Enterprise IM is a value added service, available at no charge, to customers with BlackBerry 10 smartphones that are connected to BlackBerry Enterprise Service 10.2 or newer.



Secure and Instant Communication


  • Communicate real time with colleagues, customers and partners.
  • Instantly initiate a one-to-one or multi-party instant messaging conversation or join a group chat for quick, efficient communication and faster decision making.
  • Easily package up an IM chat and share through email. Escalate the chat to a phone call with just a click – without the need for dialing the number.
  • Quickly create a meeting invitation from an IM chat that is automatically sent to chat participants. The calendar invitation includes the chat discussion text that can be edited or augmented with additional information.
  • All communications are confidential and private as messages sent through the Enterprise IM client are encrypted end-to-end using AES 256 over HTTPS (TLS/SSL).

Manage Contacts and Presence Status


  • Managing contacts is simple and intuitive.
  • Reaching colleagues while out of the office is quick with search through integration with the Lightweight Directory Access Protocol (LDAP) or Active Directory for Global Address Lookup (GAL).
    Set Presence status (Free, Busy, Out of Office, etc.) manually or automatically updated based on calendar information.

BlackBerry 10 Core Integration


  • Enterprise IM for Cisco is woven into BlackBerry 10 fabric.
  • Leverages operating system benefits including the Hub where users have a unified view to act immediately on email, text messages and social network activity.
  • Backed by BlackBerry’s underlying security DNA.

Additional Support



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