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Posts: 531
Registered: ‎03-25-2008
My Device: BlackBerry Storm

BlackBerry Expert Support Center

[ Edited ]



As you may have heard or read on various forum posts, RIM has recently launched the BlackBerry Expert Support Center as a new feature of the BlackBerry Technical Support Service program.  The BESC is an easy-to-use Web 2.0 application that allows direct access to Enterprise grade tools and resources that will help you support your BlackBerry solution more easily and independently. As a Named Caller on your subscription, you can visit the BESC to:


  • View your BlackBerry Technical Support Service subscription details (including the detailed Welcome Package that outlines all of the services you can take advantage of)
  • Access BlackBerry Enterprise Server software upgrades to ensure you are taking advantage of the latest and greatest features and functionality of BlackBerry software
  • Perform self diagnostic tests for enterprise activation using the new Enterprise Activation Readiness tool - a feature you've been asking for!
  • Manage service requests - you can view your open service request with BlackBerry Technical Support
  • Access a wide range of tools and resources to support BlackBerry smartphone users
  • Provide feedback to improve self service features


BlackBerry Expert Support Center


































Invitations for our named callers to access the new portal began last week and will continue for the next few days. The BlackBerry Expert Support Center will continue to grow in features over the coming year.  Most of these new features will come from you and what you see as being high value support tools and make your job easier.  While inside, click on the Provide Feedback, within the Tools menu, to send us an email with your thoughts. RIM is very excited to offer this new service in assisting our customers to better support their BlackBerry solution.



Message Edited by Beholder on 11-03-2008 05:19 PM

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