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Community Manager
Community Manager
Posts: 3,783
Registered: ‎01-10-2011
My Device: PRIV
My Carrier: Koodo

BlackBerry OS 10.2.1 Update to Be Available Soon

[ Edited ]

Originally posted on Inside BlackBerry 


BlackBerry 10 customers have been enjoying the benefits of BlackBerry OS 10.2.1 (listed below) for some time now. We’ve been busy in the background bringing many improvements and fixes to this version of the operating system. Below I’ll tell you when you can expect to get the update in your region and how you can update your BlackBerry 10 device to the latest available software.


There are even a few subtle new features for you to enjoy:


  • Support for 64GB and higher exFAT MicroSD so you can store and enjoy more photos, music and files to your BlackBerry 10 device.
  • Enhancements to Bluetooth, Media, Browser, and more!



The latest update for BlackBerry OS 10.2.1 is expected to start rolling out in the following regions pending carrier availability:


  • Europe Middle East and Africa – Starting May 27
  • Asia Pacific : Starting May 27
  • Canada: Starting May 27
  • Latin America: Starting mid-June
  • USA: We expect availability starting late-June

How to Upgrade BlackBerry 10 OS:


When the update becomes available on your carrier, here’s how you can update for free:


To update your BlackBerry smartphone to BlackBerry 10.2.1 software, look for the alert in the notifications section of the BlackBerry Hub. You can also check for software updates through the System Settings menu and selecting Software Updates. The download will happen in the background, so your information remains safe and you can continue to use your smartphone as it downloads. As always, we recommend you make a current backup of your BlackBerry 10 smartphone.For other upgrade options, check out How to update your BlackBerry 10 OS version on the Inside BlackBerry Help Blog


Want an official sneak peek at what’s coming later in BlackBerry OS 10.3? Check out our post on planned features here. For more information about BlackBerry 10, visit http://blackberry.com/blackberry10OS.


Fixed issues for 10.2.1 MR2


Area of impact Fix descriptions
Media cards
  • Enabled devices to use media cards with 64 GB or more of memory.
Bluetooth wireless technology
  • Fixed an issue that sometimes caused the Bluetooth wireless connection between BlackBerry 10 OS devices and Mercedes-Benz car kits to be lost after upgrading BlackBerry device software from version 10.2.0 to 10.2.1.
  • Improved the stability and focus of the camera.
  • Improved the stability of the audio for video recordings.
Stability improvements
  • Fixed issues that sometimes caused devices to stop responding.
  • Fixed issues that sometimes caused elements in the user interface not to be translated.
BlackBerry Browser
  • Fixed issues that caused BlackBerry Browser to stop responding in certain cases.
BlackBerry 10 device connected to BES
  • Added support for LDAP public certificate lookups by using Kerberos authentication.
  • Improved the function for Enterprise seamless sign-on.
  • Added support for OpenTrust to the SCEP.
  • Fixed issues that sometimes caused certificates not to be retrieved or validated.
  • Fixed issue that sometimes caused the device not to start correctly.
  • Added the ability to rename the personal space.
  • Fixed issue that caused email messages not to be sent in certain cases.
  • Fixed issue that caused the BlackBerry Hub not to receive email messages after upgrading the device.
  • Fixed issue that caused the network address to timeout during translation.
  • Fixed issue that frequently asked users to enter their ActiveSync account passwords in certain cases.
  • Added support for TLS 1.1 and 1.2 connections for BlackBerry Browser.
  • Fixed issue that caused BlackBerry Calendar events to update incorrectly in some cases.
  • Fixed issues that sometimes caused Password Keeper to display a list of blank entries in the search results.
  • Fixed issue that overwrote messages set by administrators on the lock screen of the device with messages set by the owner of the device.
  • Enabled Enterprise administrators to remove Android applications from the personal space on a device.
  • Fixed issue that caused unrelated contacts to be automatically linked.
  • Fixed issue that allowed the Calendar app to bypass IT policies that don’t allow for information from certain social apps to be retrieved.

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