10-11-2011 11:19 AM - last edited on 10-12-2011 10:42 AM by KerriB
Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible. We apologize for any inconvenience this has caused.
10-11-2011 04:41 PM - edited 10-12-2011 10:42 AM
The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience and we will continue to keep you informed.
10-12-2011 10:43 AM
We’re aware many BlackBerry customers are experiencing intermittent service delays. Restoring full service is our number one priority. We apologize to our customers for the inconvenience. We will provide a further update as soon as more information is available LINK TO http://www.rim.com/newsroom/service-update.shtml