Announcements

[Bodee902]

Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays.  We are working to restore normal service as quickly as possible.  We apologize for any inconvenience this has caused.

^Bo

Community Administrator

[KerriB]

The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure.  Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.  We apologize for any inconvenience and we will continue to keep you informed.

[KerriB]

We’re aware many BlackBerry customers are experiencing intermittent service delays.  Restoring full service is our number one priority. We apologize to our customers for the inconvenience. We will provide a further update as soon as more information is available LINK TO http://www.rim.com/newsroom/service-update.shtml

^KB

Community Manager

[KerriB]

We continue to work on clearing the message backlog in order to eliminate delays. Thank you for your patience.

^KB

Community Manager

[KerriB]

RIM CIO Robin Bienfait shares a progress update on BlackBerry service: http://bbry.lv/ServiceUpdate.

[Bodee902]

Please see this message from RIM Co-CEO Mike Lazaridis. http://bbry.lv/ServiceUpdate

[KerriB]

BlackBerry Service Update: Full service has been restored. Thank you for your patience! http://bbry.lv/ServiceUpdate