Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Announcements

Reply
Community Manager (Retired)
Bodee902
Posts: 1,068
Registered: ‎01-11-2010
My Device: BlackBerry Zed10

Regarding BlackBerry Delays

[ Edited ]

Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays.  We are working to restore normal service as quickly as possible.  We apologize for any inconvenience this has caused.

 

^Bo

Community Administrator

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Likes for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!

Please use plain text.
Community Manager (Retired)
KerriB
Posts: 882
Registered: ‎09-23-2010
My Device: BlackBerry Torch 9810
My Carrier: Rogers

Updated: Regarding BlackBerry Delays

[ Edited ]

The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure.  Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.  We apologize for any inconvenience and we will continue to keep you informed.



 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!

Please use plain text.
Community Manager (Retired)
KerriB
Posts: 882
Registered: ‎09-23-2010
My Device: BlackBerry Torch 9810
My Carrier: Rogers

Updated 10/12/11: Regarding BlackBerry Delays

We’re aware many BlackBerry customers are experiencing intermittent service delays.  Restoring full service is our number one priority. We apologize to our customers for the inconvenience. We will provide a further update as soon as more information is available LINK TO http://www.rim.com/newsroom/service-update.shtml



^KB

Community Manager

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!

Please use plain text.
Community Manager (Retired)
KerriB
Posts: 882
Registered: ‎09-23-2010
My Device: BlackBerry Torch 9810
My Carrier: Rogers

Updated 10/12/11: Regarding BlackBerry Delays

We continue to work on clearing the message backlog in order to eliminate delays. Thank you for your patience.

 

^KB

Community Manager

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!

Please use plain text.
Community Manager (Retired)
KerriB
Posts: 882
Registered: ‎09-23-2010
My Device: BlackBerry Torch 9810
My Carrier: Rogers

Updated 10/12/11: Regarding BlackBerry Delays

RIM CIO Robin Bienfait shares a progress update on BlackBerry service: http://bbry.lv/ServiceUpdate.



 

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!

Please use plain text.
Community Manager (Retired)
Bodee902
Posts: 1,068
Registered: ‎01-11-2010
My Device: BlackBerry Zed10

Re: Updated 10/13/11: Regarding BlackBerry Delays

Please see this message from RIM Co-CEO Mike Lazaridis. http://bbry.lv/ServiceUpdate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Likes for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!

Please use plain text.
Community Manager (Retired)
KerriB
Posts: 882
Registered: ‎09-23-2010
My Device: BlackBerry Torch 9810
My Carrier: Rogers

Updated 10/13/11: Regarding BlackBerry Delays

BlackBerry Service Update: Full service has been restored. Thank you for your patience! http://bbry.lv/ServiceUpdate



 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click Accept as Solution for posts that have solved your issue(s)!

Please use plain text.