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BlackBerry Community Guidelines:

• BlackBerry Support Community Forums Usage Guidelines
• BlackBerry Community Post: Rules of Engagement

BLACKBERRY SUPPORT COMMUNITY FORUMS USAGE GUIDELINES

Research In Motion provides these BlackBerry Support Community Forums as a service to its users and customers, to help them exchange ideas, tips, information, and techniques related to our products and services. These Forums are here for the enjoyment and benefit of all members and are accessible to the general public. Like any public forum, there are basic guidelines and rules that everyone is expected to follow to maximize everyone's enjoyment of the community.  Please review the below guidelines as well as the Terms and Conditions of Use which govern the use of the BlackBerry Support Community Forums.

• Forums assistance. If you are new to the Forums and are unsure about anything, just ask! The moderators, administrators, BlackBerry Technical Advisors and other participants are always happy to help members of the community. Moderators are identified by the  icon, Administrators are identified by the  icon and our BlackBerry Technical Advisors are identified by the  icon. Additional forum help and frequently asked questions are available via the help link.

• Productive Discussions and Posts.  The BlackBerry Support Community Forums are designed to provide a place for BlackBerry customers to help other BlackBerry customers.   For obtaining assistance directly from Research In Motion, please visit our Online Support site. 

• Relevant Discussions and Posts.  For everyone's benefit please stay on topic. These Forums are provided for the specific purpose of making it possible for the BlackBerry customers to help each other in using BlackBerry products and services. Please refrain from discussing personal matters, abusing any company or product, or, in general, from posting in a manner unrelated to the direct resolution of issues expected in the support of BlackBerry products and services.

• Be Courteous to other BlackBerry Support Community Forum Members.  Please refrain from posting anything unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable or injurious to third parties. Personal attacks and/or harassment are not acceptable through any of the community features including the Forums or through private messaging. Together we can make the BlackBerry Support Community Forums an enjoyable place where we can connect about all things BlackBerry.

• No spam.  Please do not post any content that would constitute or could be construed to be advertising, junk mail, spam, chain letters, or any other form of unauthorized solicitation.

• Avoid Illegal actions.  It is unacceptable to post any material (i) that would or may infringe on any patent, trademark, trade secret, copyright, or other proprietary rights of any party, (ii) that contain computer code or files that are designed to disrupt, damage, or limit the functioning of any software or hardware, or (iii) that is deemed to be illegal by any local, state, federal, or international law.

• Be careful.  The BlackBerry Support Community Forums are about working together and sharing ideas; however please use common sense when it comes to the security of your personal information and to following suggestions or ideas of the community members.  At no time should you provide any personal information to any other community member.  Other BlackBerry customers will be happy to help out on these Forums, but remember that their advice is not endorsed by Research In Motion Limited so please be aware that you are responsible for deciding whether or not to act on information that you receive through the community. If the advice given by another community member seems inaccurate or potentially harmful please do not act on or use the information.

• BlackBerry Technical Advisors.  BlackBerry Technical Advisors will periodically monitor the BlackBerry Support Community Forums to assist the community with technical expertise regarding the BlackBerry Products and Services.  Our BlackBerry Technical Advisors are identified by the  icon.  Please note that Research In Motion cannot guarantee that all issues and concerns can or will be addressed by our BlackBerry Technical Advisors.  

• Research In Motion Staff.  Research In Motion staff are prohibited from participating in the BlackBerry Support Community Forums unless they have been specifically assigned to monitor the BlackBerry Support Community Forums.  These staff members will be identifiable by the  icon.

• Avatars and Signatures.  All BlackBerry Support Community Forum members have the ability to use a personalized signature.  Please note that the size limit for a personalized signature is height 100 pixels width 500 pixels  An initial selection of Avatars is made immediately available; however as you participate in the community you may receive the ability to use an externally hosted Avatar.  Avatars that are externally hosted must be no greater than 50 x 50 pixels and not include flashing animations.  Signatures and Avatars that do not meet size requirements and/or that are deemed inappropriate based on content can and will be removed by the BlackBerry Support Community Forums Moderators.  Any offences may lead to individual disabling of these features and/or banning of the individual user from the BlackBerry Support Community Forums.

• Research In Motion Limited retains the right to alter content and limit access to the community.  Research In Motion Limited will remove or alter any content that does not comply with the Terms of Use for the BlackBerry Support Community Forums; this may also lead to limiting a user's access to the community.
  
  Moderators may take any action they deem necessary in their own judgment to support the Usage Guidelines and the Legal Terms & Conditions of Use, and, in addition, any material that can detract from the experience of other users or the purpose of the BlackBerry Support Community Forum. These actions may include any combination of editing or deleting messages and topics, Banning of individual users from the BlackBerry Support Community Forums.

BlackBerry Community Post: Rules of Engagement

What do we offer?

The Blackberry Community Post is a place where you can get the latest news from the Blackberry Support team. The aim of this space is to spark conversation and engage with the large (and growing) Blackberry Support Community. We hope that the mutual respect and friendly interaction from the Blackberry Support Forums will extend to this new Blackberry Community Post.

Keep in mind this is a corporate site, so while we will post about newly launched products, applications and more – this is not the place to find the inside scoop on upcoming launches and proprietary information.

We strive to engage with our community through the Support Forums and the Blackberry Community Post and so we commit to posting interesting and informative content, listening to our community, and responding as often as possible to comments. We may not always reply to comments but they will always be read! Please note; we do moderate our comments for spam and off-topic remarks, and therefore we ask that you are patient as they may not be posted immediately (especially during off work hours!)

We are only human so we reserve the right to make mistakes but we will acknowledge mistakes and correct them. If you notice an error please inform us by commenting, or posting in the Forum.

Where appropriate we will link to online references, source materials directly and disclose conflicts of interest.

We want the Community to be appropriate, friendly, informative, and fun for all users. The Community Terms of Service sets forth Rules and Guidelines so that you know what is expected of you, and what you can expect from other participants, when using the Community.

What do you need to do?

Be friendly and kind to fellow community members. Do not post anything in the comments that could offend another member. We reserve the rights to remove any content we believe may be considered offensive or vulgar.

Keep comments related to the post at hand. If you require help outside of the scope of the post please visit the Blackberry Support Forum and post your question there.  

In order to comment you are required to be a member of the Blackberry Community, you will need to fill out a brief form and read our Terms & Conditions. We do ask for your email address, however, this will not be published, only used to verify your comment and contact you in relation to your comment.

Message Edited by Beholder on 04-01-2009 04:21 PM