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JSanders
Posts: 85,729
Likes: 23,109
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

App purchasing "Error ID 11000"

Good Morning, Alex, welcome to the Forums!

 

One very common error users are faced with when purchasing an application through AppWorld is "Error ID 11000".

There is no knowledge base article in regard to this, and research has shown that while it is likely a PayPal error, even that information is vague and the resolution may be any one of 4-5 actions.

Example 1

Example 2

 

Do you have more specific knowledge of a resolution for this error that might be more helpful to users?

 

Thanks!




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Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: App purchasing "Error ID 11000"

yes, another example with plenty of screenshots:
http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/Problem-with-payment-authorizati...



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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Retired
akinsella
Posts: 77
Registered: ‎11-21-2008
My Device: BlackBerry Bold 9790

Re: App purchasing "Error ID 11000"

That error means the payment method was declined by the payment processor.  Was it credit card?

Alex Kinsella @alexkinsella
Senior PR and Social Media Manager
Research In Motion
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