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Developer
QuiteSimple
Posts: 1,452
Registered: ‎11-06-2009
My Device: Torch 9810
Accepted Solution

How to handle refunds?

Although my apps are just perfect :smileyhappy: :smileyhappy: sometimes users request a refund.

 

If the users have purchased an app via carrier billing, I advise them to contact their carrier.

If the users have purchased an app with credit card or PayPal account, I advise them to send the purchase order to

appworldbilling@rim.com and to request a refund.

 

Is this the correct approach to handle refunds?



"When you become a level 3 developer, you learn to communicate over the ether. I'm told that level 5 developers are ascend into a higher level of existence beyond the physical realm." gord888 @ crackberry
Retired
akinsella
Posts: 77
Registered: ‎11-21-2008
My Device: BlackBerry Bold 9790

Re: How to handle refunds?

Hey QuiteSimple - 

 

You're 100% right on both. 

 

For carrier billed purchases,the carrier handles refund support.  By the way, did you know we recently launched carrier billing on Vodafone UK and Portugual and A1 Telekom in Austria?

 

For cc/PayPal billed purchases, appworldbilling@rim.com is the way to go.

Alex Kinsella @alexkinsella
Senior PR and Social Media Manager
Research In Motion
New Developer
berrygoodthemes
Posts: 23
Registered: ‎01-20-2010
My Device: bold 9000

Re: How to handle refunds?

will anyone actually respond from appworldbiling email?

Retired
akinsella
Posts: 77
Registered: ‎11-21-2008
My Device: BlackBerry Bold 9790

Re: How to handle refunds?

Oh yeah!  It opens a ticket in our support system.  Paper work!

Alex Kinsella @alexkinsella
Senior PR and Social Media Manager
Research In Motion