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BBM for Android

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New Contributor
BRXTN
Posts: 2
Registered: ‎10-27-2013
My Device: Galaxy S3

BBM Android - Not Working on 3g/4g

Hey BB community,

Installed BBM a few days ago. All works fine except it doesn't seem to send/receive traffic over 3g/4g. As soon as I connect to wifi I get a flood of updates and messages. I'm using a Galaxy s3 on Koodo (Telus ).

What gives? Any ideas? Much thanks!
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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM Android - Not Working on 3g/4g

what is the status of this issue?

 

yes, BBM works on mobile network signals as well as WiFi, and yours should as well.




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New Contributor
Rikardo007
Posts: 7
Registered: ‎10-28-2013
My Device: Android

Re: BBM Android - Not Working on 3g/4g

I am experiencing the same problem.

 

I'm on Bell. Regular data plan. Android 4.1.2. Samsung S2.

 

Was only able to set up BBM when I turned Wifi on. It would not connect using 3G/4G.

 

Turned off Wifi and was able to send/receive messages through mobile data (3G/4G).

 

Phone wend idle for a couple hours. Went to send a message and would not send.

 

I can receive email from Exchange, Gmail, Yahoo etc, and surf.

 

Had to connect to Wifi again and then it would send/receive.

 

I've checked and read all the posts regarding settings in Mobile Data, BBM etc and everything is on.

 

No response from BB when I reported issue.

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New Contributor
BRXTN
Posts: 2
Registered: ‎10-27-2013
My Device: Galaxy S3

Re: BBM Android - Not Working on 3g/4g

Thanks for the responses, Rikardo pretty much summed it up, I went through the exact same steps and experienced the same issues.

Shortly after posting this thread I started receiving messages from one contact, we had a lengthly conversation. Went to sleep, woke up, now my sent messages are not going through.

Also no one is getting my contact requests. Still works flawlessly on wifi though.

I guess this issue is pending resolve, I'll check back frequently and if a solution is found I'll update this thread.

Thanks again!
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Super Contributor
fischersd
Posts: 289
Registered: ‎10-24-2013
My Device: iPhone 5s

Re: BBM Android - Not Working on 3g/4g

Seeing a few threads on this issue.  Can one of you try this method for uninstall/reinstall, to see if it fixes this issue with the cellular radio and BBM?

 

first off go to applications then 

 

Then FORCE STOP

 

Then CLEAR CACHE

 

Then CLEAR DATA

 

Then UNINSTALL

 

Then INSTALL

 

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New Contributor
Rikardo007
Posts: 7
Registered: ‎10-28-2013
My Device: Android

Re: BBM Android - Not Working on 3g/4g

[ Edited ]

I've tried uninstalling and reinstalling, but not with clearing the cache.

 

I'll try that and report later.

 

And another note. I do have Battery Defender and Juice Defender installed, but both those apps were not running when I was testing the issue.

 

EDIT: Cleared cache, cleared data, force stop, uninstalled, reinstalled... still could not complete setup using data network even though I can see the H+ send/receive data traffic arrows light up when BBM tries to set up. Turned on wifi and logged in. Turned off wifi and was able to send/receive bbm via data network.

 

I'm letting my phone go idle now and we'll see what happens later in the day.

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New Contributor
Rikardo007
Posts: 7
Registered: ‎10-28-2013
My Device: Android

Re: BBM Android - Not Working on 3g/4g

[ Edited ]

UPDATE: 

 

As mentioned in previous post, did the clear cache, clear data, force stop, uninstall, reinstall.

 

Stopped all battery saver apps.

 

Set up BBM via WiFi. Turned off WiFi.

 

Tested BBM and send various messages to a few contacts (can see it being sent using mobile data).

 

Left phone to idle.

 

After a while, BBM stops sending and receiving.

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Super Contributor
fischersd
Posts: 289
Registered: ‎10-24-2013
My Device: iPhone 5s

Re: BBM Android - Not Working on 3g/4g

Ok, so you're now able to use over cellular, but now you've been hit by the idle bug.  Hopefully there's a fix for that one shortly.

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New Contributor
Carlo123
Posts: 3
Registered: ‎11-05-2013
My Device: Samsung S3 Mini

Re: BBM Android - Not Working on 3g/4g

Hi Ppl.

Any resolution to this problem yet?

I have installed BBM on Samsung S3 Mini via WiFi link, as application would not install through 3 G.Then switched over to 3G mobile data. It still worked fine for a couple of minutes. Phone was then left "idle" as previously described, and when BBM was used again, it would not function. Messages do not send or receive.

Is there any solution in sight or advise available?

 

Thanks.

 

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New Contributor
Rikardo007
Posts: 7
Registered: ‎10-28-2013
My Device: Android

Re: BBM Android - Not Working on 3g/4g

@Carlo123.

 

No resolution to date for me. 

 

BB did respond yesterday to an Incident Ticket I opened and I pointed out the threads currently open on this issue.

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