Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BBM for Android

Reply
New Contributor
normaharsono
Posts: 2
Registered: ‎07-01-2014
My Device: lenovos930
Accepted Solution

BBM on Lenovo S930 doesn't work

Please help. I can't install BBM on my new lenovo S930. Android 4.2.2
Every time I reinstall , it always stop works.
Thank u so much if u can help me

Norma
Retired
Brian_S
Posts: 281
Registered: ‎04-25-2014
My Device: Passport
My Carrier: Rogers

Re: BBM on Lenovo S930 doesn't work

Hi @normaharsono 


Can you please take a look at the thead called Help us help you, it has a few steps you can work through and also explains what type of info you can provide so we can help you out.

 

Let me know how it goes!

 



Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
New Contributor
yuan_perdana
Posts: 5
Registered: ‎07-10-2014
My Device: lenovo s930

Re: BBM on Lenovo S930 doesn't work

I hv the same problem, and thead Help us help you didnt help. Any direct solution?
Retired
Brian_S
Posts: 281
Registered: ‎04-25-2014
My Device: Passport
My Carrier: Rogers

Re: BBM on Lenovo S930 doesn't work

[ Edited ]

HI Guys,

 

It looks like you are both dealing with the problem outlined in the BlackBerry Knowledge Base Article: KB36059: "Unfortunately BBM has stopped" is displayed while using BBM for Android 2.2.1.40.

 

If you are willing please submit a ticket so that your issue can be further investigated. Make sure you reference this post by providing the URL and also the article I supplied above as part of your issue description.

 

You can submit a ticket by going to the BBM for Android support page, scrolling down to the section titled "Need More Help?" and click on the "Contact us for additional assistance" button.

 

Any questions let me know!

 

 



Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
New Member
dragonyui
Posts: 1
Registered: ‎07-13-2014
My Device: s930

Re: BBM on Lenovo S930 doesn't work

Hey Brian. 
i'm little bit an android developer

i'm having trouble with this to in my s930 device

actually before the last update my bbm is working fine but after that if I'm clicking on the launcher in menu bbm will stopped with message "unfortunatelly bbm has been stopped "

if i'm opening bbm with shortcut in my notification there wasn't any problem at all but if i'm opening it in menu bbm will be forced to closed with message like above.

i'm checked the log file and get the problem i think but not the solutions

the bbm launcher has a splash background and it's what makes the launcher crash

here some log crash i copied from my device 

thx for your attention :Flowers: any reply would be appreciated

 

07-13 20:30:38.036: E/AndroidRuntime(2990): FATAL EXCEPTION: main
07-13 20:30:38.036: E/AndroidRuntime(2990): java.lang.RuntimeException: Unable to start activity ComponentInfo{com.bbm/com.bbm.ui.activities.StartupActivity}: java.lang.NumberFormatException: Invalid int: "res/drawable/splash_background.xml"
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2365)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2417)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.app.ActivityThread.access$600(ActivityThread.java:169)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1377)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.os.Handler.dispatchMessage(Handler.java:107)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.os.Looper.loop(Looper.java:194)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.app.ActivityThread.main(ActivityThread.java:5449)
07-13 20:30:38.036: E/AndroidRuntime(2990): at java.lang.reflect.Method.invokeNative(Native Method)
07-13 20:30:38.036: E/AndroidRuntime(2990): at java.lang.reflect.Method.invoke(Method.java:525)
07-13 20:30:38.036: E/AndroidRuntime(2990): at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:833)
07-13 20:30:38.036: E/AndroidRuntime(2990): at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:600)
07-13 20:30:38.036: E/AndroidRuntime(2990): at dalvik.system.NativeStart.main(Native Method)
07-13 20:30:38.036: E/AndroidRuntime(2990): Caused by: java.lang.NumberFormatException: Invalid int: "res/drawable/splash_background.xml"
07-13 20:30:38.036: E/AndroidRuntime(2990): at java.lang.Integer.invalidInt(Integer.java:138)
07-13 20:30:38.036: E/AndroidRuntime(2990): at java.lang.Integer.parse(Integer.java:375)
07-13 20:30:38.036: E/AndroidRuntime(2990): at java.lang.Integer.parseInt(Integer.java:366)
07-13 20:30:38.036: E/AndroidRuntime(2990): at com.android.internal.util.XmlUtils.convertValueToInt(XmlUtils.java:123)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.content.res.TypedArray.getInt(TypedArray.java:259)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.view.animation.Animation.<init>(Animation.java:246)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.view.animation.AnimationSet.<init>(AnimationSet.java:81)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.view.animation.AnimationUtils.createAnimationFromXml(AnimationUtils.java:118)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.view.animation.AnimationUtils.createAnimationFromXml(AnimationUtils.java:96)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.view.animation.AnimationUtils.loadAnimation(AnimationUtils.java:77)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.widget.ProgressBar.<init>(ProgressBar.java:366)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.widget.ProgressBar.<init>(ProgressBar.java:263)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.widget.ProgressBar.<init>(ProgressBar.java:259)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.widget.ProgressBar.<init>(ProgressBar.java:255)
07-13 20:30:38.036: E/AndroidRuntime(2990): at com.bbm.ui.activities.StartupActivity.onCreate(StartupActivity.java:145)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.app.Activity.performCreate(Activity.java:5135)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1146)
07-13 20:30:38.036: E/AndroidRuntime(2990): at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2329)
07-13 20:30:38.036: E/AndroidRuntime(2990): ... 11 more

 

Retired
Brian_S
Posts: 281
Registered: ‎04-25-2014
My Device: Passport
My Carrier: Rogers

Re: BBM on Lenovo S930 doesn't work

Hi @dragonyui 

 

Thank you for bringing this information to our attention. I'll pass it on.

 

Thanks again,

 

Brian



Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!
Community Manager
Community Manager
TyW
Posts: 1,488
Registered: ‎01-10-2011
My Device: BlackBerry Passport

Re: BBM on Lenovo S930 doesn't work

An updated version of BBM for Android that addresses this issue has been made available :smileyhappy: 

 

Please update your version of BBM for Android using the Google Play when possible! 

 

Thanks for your patience and understanding! 



Did someone help you? Click Like! Did a post solve your issue? Click Accept as Solution!


Follow me on Twitter or Google+ and subscribe to the Inside BlackBerry Help Blog