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BBM for Android

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New Contributor
RenVIlo
Posts: 3
Registered: ‎10-22-2013
My Device: Samsung S4

How to recover password without recovery question?

Hi,

 

I used a blackberry sometime last year and I registered my gmail account. I did install bbm on my Android phone and I can't remember the bbm password and also not the recovery question answer. 

 

Is it possible to reset the password via a email link?

Please use plain text.
Super Contributor
darocker077
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray

Re: How to recover password without recovery question?

Hi there,

 

If you're referring to the BBID, of course you can recover the account by providing the email address used to register. 

 

You may follow this link to do so.

 

Cheerz :smileyhappy:

.RoCkInG dUdE.
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Please use plain text.
New Contributor
RenVIlo
Posts: 3
Registered: ‎10-22-2013
My Device: Samsung S4

Re: How to recover password without recovery question?

Hi,

 

yes that is correct. I have been on that screen. I'll enter my username (email addy) and then the captiva code. It then takes me to a security question and I have no idea what the answer is. I have tried several times and it basically just tell's me that "

 

You have exceeded the maximum number of attempts to authenticate with your credentials. For security reasons, this feature has been locked for 15 minutes.

 

"

 

So I would like to reset my password via a email link perhaps?

Please use plain text.
Developer
josuefunes
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S

Re: How to recover password without recovery question?

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!

 

 

 

VIA |   Hall of Famer II

http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...

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New Contributor
RenVIlo
Posts: 3
Registered: ‎10-22-2013
My Device: Samsung S4

Re: How to recover password without recovery question?

Hi,

 

thanks for the response but unfortunately it doesn't help me as I’m still prompted to answer my security question that I can’t remember the answer to.

 

Please use plain text.
New Member
Risingsun
Posts: 2
Registered: ‎11-23-2013
My Device: Android

Re: How to recover password without recovery question?

use this link it helped me too in same situation. but use it from your pc not from cell phone

https://blackberryid.blackberry.com/bbid/recoverpassword

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New Member
Risingsun
Posts: 2
Registered: ‎11-23-2013
My Device: Android

Re: How to recover password without recovery question?

[ Edited ]

you will receive an email on the email you registered with bb id.
the mail will have an active link saying
"Change your black berry id password" click it from your mail and it will give you an option to reset your password without any security question. But do remember to write down you security answer this time as I have gone through this pain and I would say Blaclk Berry procedure of password reset sux. It makes quite evident why black berry and Iphone are failing in the market :smileyhappy:

Sorry No Offense.

Please use plain text.
New Member
mselleson
Posts: 2
Registered: ‎11-25-2013
My Device: Blacbery curve

Re: How to recover password without recovery question?

please help me to rever my bm password

 

Please use plain text.
New Member
mselleson
Posts: 2
Registered: ‎11-25-2013
My Device: Blacbery curve

Re: How to recover password without recovery question?

please help me to recover my bbm password
Please use plain text.