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New Contributor
rafed89
Posts: 6
Registered: ‎05-10-2014
My Device: Samsung Galaxy S2 GT-19100

Multiperson chat problem

[ Edited ]

Device & Model: Samsung Galaxy S2 GT-19100
Device OS Version: 4.1.2
BBM Version: 2.1.1.53
Someone added me in a multiperson chat but each time when I try to leave the chat I can't, it automatically return me to the chat and do the same thing to all other contacts.
I tried to uninstall the application then install it again, but still the same problem.
Now I can't use the application.

 

ANY Solution Please ??

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Community Manager
Community Manager
TyW
Posts: 1,254
Registered: ‎01-10-2011
My Device: BlackBerry Passport

Re: Multiperson chat problem

Can you double check and verify if its a group chat you are seeing rather than a multiperson chat? Thanks!



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New Contributor
rafed89
Posts: 6
Registered: ‎05-10-2014
My Device: Samsung Galaxy S2 GT-19100

Re: Multiperson chat problem

It is a multiperson chat with 249 person.

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Community Manager
Community Manager
TyW
Posts: 1,254
Registered: ‎01-10-2011
My Device: BlackBerry Passport

Re: Multiperson chat problem

That’s a big multiperson chat! If possible can you confirm the following;

 

  1. Open BBM and go to the multiperson chat 
  2. Press the 3 dot key in the bottom right corner followed by Leave Chat 
  3. Verify the multiperson chat no longer appears followed by closing BBM 

After completing these steps, if you are re-added to the multi person chat can you let me how soon you were re-added? For example, does the multiperson chat reappear instantly or is there a 2 or 3 minute gap?

 



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New Contributor
rafed89
Posts: 6
Registered: ‎05-10-2014
My Device: Samsung Galaxy S2 GT-19100

Re: Multiperson chat problem

May 12, I did these steps then I re-added after 1 hour.

May 13, I couldn't use BBM because it was hanging so I did another steps as the following:
1. Uninstall BBM then remove the battery
2. Put the battery on then re-install BBM
3. Wait to receive the chats
4. Switch off all the connection then end all chats
5. Remove the battery and put it on again

After I did these steps the multiperson chat doesn't appear until the next day ( May 14), I end it without open it from the main chats page.

Now it appear everyday once or twice

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Community Manager
Community Manager
TyW
Posts: 1,254
Registered: ‎01-10-2011
My Device: BlackBerry Passport

Re: Multiperson chat problem

Thanks for the detailed feedback!

 

If I can ask, when you are added back to the chat is it whenever someone recently responds? For example, let's say I was a part of this multiperson chat, are you only getting added back to the chat whenever I respond? Or since its a large chat, you are getting added back whenever anyone responds? 



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New Contributor
rafed89
Posts: 6
Registered: ‎05-10-2014
My Device: Samsung Galaxy S2 GT-19100

Re: Multiperson chat problem

I think whenever anyone respond as long as he / she is a part of this chat. because last time I re-added was yesterday when I opened the multiperson chat and found some members were writing then I just left the chat.

-the person who added me not in my contact list since 3 days
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New Contributor
rafed89
Posts: 6
Registered: ‎05-10-2014
My Device: Samsung Galaxy S2 GT-19100

Re: Multiperson chat problem

The problem solved :Clap:

 

Thank you TyW

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Community Manager
Community Manager
TyW
Posts: 1,254
Registered: ‎01-10-2011
My Device: BlackBerry Passport

Re: Multiperson chat problem

Yay! Happy to hear! Do you mind sharing what solved the issue for you? Thanks :robotvery-happy: 



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New Contributor
rafed89
Posts: 6
Registered: ‎05-10-2014
My Device: Samsung Galaxy S2 GT-19100

Re: Multiperson chat problem

Actually we agreed that nobody writes anything and whenever the chat appears just end it. Obviously that was the only solution.
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