10-27-2013 09:28 AM
I had problem with my BBM for Android. I had 22.214.171.124 version.
The main problem is the others can not see my profile picture, my profile picture not shown in their device.
I changed the picture many times, changed the screen name and my profile picture still not shown to others.
I tried to wait until more than 30 hours, and the picture still not shown up to the others.
Is there some thing wrong with my device ? I knew some one who used the identical device like i had and he had no problem with profile picture. His picture shown in my device and the others.
I tried to uninstall and install the application but the problem same as before.
Could you help me to solve this problem ?
Solved! Go to Solution.
10-27-2013 09:47 AM
Be patient, it will eventually sync across your network.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
11-01-2013 02:46 AM
My Profile Picture still not showing to the others.
Why it take so long to synchronize my Profile Picture
As long as i know, all of my friends did not facing this problem.
11-02-2013 08:20 PM
please read the following article from the public knowledge base:
KB35310 The display picture or avatar is not updated on BBM for iPhone, cellular enabled iPad, or Android
11-03-2013 11:05 AM
Actually my problem already solved. What I did is just create a new BBID. And with this new BBID I can change my profile picture and the others can see my profile picture.
And if I change my BBID to the previous one and change the profile picture, the others can not see my profile picture. Totally different with the new one.
If I read the Knowledge base, the main problem are:
1. The device is unable to connect to the BBM Infrastructure.
2. A failure occurred during the process of updating
This Knowledge Base is not for me, because I can change the profile picture and the others can see my new picture if I used the new BBID. But if I switched to the old one and change the picture, the others can not see my profile picture
Absolutely weird, because I used the same device and network.