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BBM for Android

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New Contributor
Suhendri2013
Posts: 8
Registered: ‎10-26-2013
My Device: Android
My Carrier: Telkomsel
Accepted Solution

Profile Picture not shown to others

Hi

 

I had problem with my BBM for Android. I had 1.0.0.72 version.

 

The main problem is the others can not see my profile picture, my profile picture not shown in their device.

 

I changed the picture many times, changed the screen name and my profile picture still not shown to others.

 

I tried to wait until more than 30 hours, and the picture still not shown up to the others.

 

Is there some thing wrong with my device ? I knew some one who used the identical device like i had and he had no problem with profile picture. His picture shown in my device and the others.

 

I tried to uninstall and install the application but the problem same as before.

 

Could you help me to solve this problem ?

 

 

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JSanders
Posts: 84,651
Likes: 22,953
Solutions: 5,904
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Profile Picture not shown to others

Be patient, it will eventually sync across your network.




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New Contributor
Suhendri2013
Posts: 8
Registered: ‎10-26-2013
My Device: Android
My Carrier: Telkomsel

Re: Profile Picture not shown to others

My Profile Picture still not showing to the others.:No::No::No:

 

Why it take so long to synchronize my Profile Picture :smileyfrustrated::smileyfrustrated::smileyfrustrated:

 

As long as i know, all of my friends did not facing this problem.

 

 

 

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Guru I
Xandrex
Posts: 18,398
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Profile Picture not shown to others

Hello Suhendri2013,

 

please read the following article from the public knowledge base:

 

KB35310 The display picture or avatar is not updated on BBM for iPhone, cellular enabled iPad, or Android




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
Suhendri2013
Posts: 8
Registered: ‎10-26-2013
My Device: Android
My Carrier: Telkomsel

Re: Profile Picture not shown to others

Actually my problem already solved. What I did is just create a new BBID. And with this new BBID I can change my profile picture and the others can see my profile picture.

 

And if I change my BBID to the previous one and change the profile picture, the others can not see my profile picture. Totally different with the new one.

 

If I read the Knowledge base, the main problem are:

1. The device is unable to connect to the BBM Infrastructure.

2. A failure occurred during the process of updating the display picture or avatar.

 

This Knowledge Base is not for me, because I can change the profile picture and the others can see my new picture if I used the new BBID. But if I switched to the old one and change the picture, the others can not see my profile picture

 

Absolutely weird, because I used the same device and network.

 

 

 

 

 

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New Contributor
nattyr
Posts: 8
Registered: ‎10-26-2013
My Device: Samsung SIII
My Carrier: TSTT

Re: Profile Picture not shown to others

Heyyy! so happy for you. I'm definitely going to try that and will let you know what happens. Tnx!
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