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BBM for Android

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New Contributor
d7llu
Posts: 4
Registered: ‎06-13-2014
My Device: android
My Carrier: ee
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bbm chat history

I am using bbm and my samsung galaxy s3

 

what i want to know is,

 

1. why does bbm not show all of my chat histories

 

for instance, if a chat was startedon 12th of jan 2014, the earliest messages i can is from the 15th of may 2013.  this is so annoyng

 

2. where are pictures saved to

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JSanders
Posts: 84,430
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm chat history

Perhaps one of you deleted the chat history at that point?

Or one you changed phones, which will delete the chat history.

 

However, you can SAVE the chat history as outlined here

http://docs.blackberry.com/en/smartphone_users/deliverables/56318/laf1370883185079.jsp




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New Contributor
d7llu
Posts: 4
Registered: ‎06-13-2014
My Device: android
My Carrier: ee

Re: bbm chat history

nope, no one has deleted the chats

and its happening on all the chats i have

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New Contributor
d7llu
Posts: 4
Registered: ‎06-13-2014
My Device: android
My Carrier: ee

Re: bbm chat history

also, where can i view the saved chat history?  as i have already got this option selected

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Community Manager
Community Manager
TyW
Posts: 790
Registered: ‎01-10-2011
My Device: BlackBerry Z30
My Carrier: Koodo

Re: bbm chat history

Pictures - When someone shares a picture in order to view it outside of the chat you'll need to save the image first. To do this while viewing a thumbnail in a chat, tap and hold the image. If you are viewing the image, use the three dot icon in bottom right corner followed by Save. 

 

History - Chat history is not saved to a file; when enabled it will show your converation history in a active chat only. The history should retain but may have been erased in a previous upgrade. 

 

I hope this helps! 



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New Contributor
d7llu
Posts: 4
Registered: ‎06-13-2014
My Device: android
My Carrier: ee

Re: bbm chat history

I think blackberry have missed a trick here.

 

bye bye BBM

 

 Thanks TyW, much appreciated

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Community Manager
Community Manager
TyW
Posts: 790
Registered: ‎01-10-2011
My Device: BlackBerry Z30
My Carrier: Koodo

Re: bbm chat history

I forgot to add, in addition to view your chat history within a chat by scrolling up you can also email the conversation history if needed. To do this tap the three dot icon in the bottom right corner within a chat followed by tapping Email Chat 



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JSanders
Posts: 84,430
Likes: 22,909
Solutions: 5,893
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm chat history


TyW wrote:

I forgot to add, in addition to view your chat history within a chat by scrolling up you can also email the conversation history if needed. To do this tap the three dot icon in the bottom right corner within a chat followed by tapping Email Chat 


I've used that often, to save the chat.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.