12-28-2013 03:43 PM
hello so i bought a new phone , and i downloaded bbm... and transfered my contacts to the new one, not a blackberry by the way... then i gave my old bb to my sister and she used m bb id to launch bbm ... i was notified that someone else is using my bb id and got disconnected i lost all my contacts .. we even tried changing the bb id and i still cdnt get my contacts back... can anyone here tell me how i can get my old contacts back?
12-29-2013 02:32 PM
Welcome to http://supportforums.blackberry.com/
First you should make a security wipe your old blackberry
Getting your account BBID were not synchronized in the new and old blackberry.
Your contacts will only be able to recover your blackberry ID account.
I recommend you make a security wipe on both blackberry
And put your account BBID on your new blackberry.
In your sister's blackberry creates a new BBID.