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BBM for Android

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New Member
empress3100
Posts: 1
Registered: ‎12-28-2013
My Carrier: digicel

lost my contacts

hello so i bought a new phone , and i downloaded bbm... and transfered my contacts to the new one, not a blackberry by the way... then i gave my old bb to my sister and she used m bb id to launch bbm ... i was notified that someone else is using my bb id and got disconnected i lost all my contacts .. we even tried changing the bb id and i still cdnt get my contacts back... can anyone here tell me how i can get my old contacts back?

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Forums Advisor III
gutijose14
Posts: 1,274
Registered: ‎07-01-2013
My Carrier: Movilnet

Re: lost my contacts

Hello Empress3100

 

Welcome to http://supportforums.blackberry.com/

 

First you should make a security wipe your old blackberry

Getting your account BBID were not synchronized in the new and old blackberry.

Your contacts will only be able to recover your blackberry ID account.

 

I recommend you make a security wipe on both blackberry
And put your account BBID on your new blackberry.

 

In your sister's blackberry creates a new BBID.

 

Regards.

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