07-24-2014 03:33 AM
Ive just noticed that I put the incorrect email address (theres some letters and numbers missing) for my BBID and now I cant receive my PW reset link to change my PW which I have forgotten.
Hope this makes sense. Please Help!!
Solved! Go to Solution.
07-24-2014 04:59 AM
07-24-2014 06:27 AM - last edited on 07-24-2014 07:20 AM by dany_s
[removed personal information]
Theres two numbers and a dot to seperate the co.za that are missing to make up my correct email address
07-24-2014 06:31 AM
07-24-2014 06:42 AM
LOL Uhm I did that already... I have forgotten my password and I cannot get it nor the PW link to reset it because my email address that I put as my BBId is incorrect...
And now my account is blocked because I tried to remember my PW to sign in
So in summary my PW or username cannot be changed....
07-24-2014 07:38 AM
Unfortunately the only option is creating a new BlackBerry ID since a invalid email address was used
"If the BlackBerry ID password is forgotten and the email address for the BlackBerry ID is no longer accessible (Such as and ISP change or deleted email account) a new BlackBerry ID would need to be created. See KB24062 to create a new BlackBerry ID."
07-24-2014 07:44 AM