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BBM for BlackBerry

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New Contributor
kheme
Posts: 2
Registered: ‎03-28-2013
My Device: Curve 8520
My Carrier: KKTC Turkcell
Accepted Solution

BBM Setup won't complete on Curve 8520!!!

I recently upgraded my BBM from BBM 6 to BBM 7 and after the device restarts, i load the app and it says "Setting up BBM" and it remains like that forever. If i leave the screen and return, it goes blank, with the blue background and "BlackBerry Messenger" writen, with the icon next to it.. That's all! i have deleted, uninstalled, re-installed, and it's still same. I've also tried the loader.exe and still same problem whenever i upgrade.

 

Does anyone have any idea why and how to solve the problem???

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Visitor
nobin
Posts: 1
Registered: ‎04-13-2013
My Device: curve 8520
My Carrier: grameenphone

Re: BBM Setup won't complete on Curve 8520!!!

i have same problem. pls solutions as soon as possible

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New Contributor
kheme
Posts: 2
Registered: ‎03-28-2013
My Device: Curve 8520
My Carrier: KKTC Turkcell

Re: BBM Setup won't complete on Curve 8520!!!

Well, the problem of mine was that i didn't have an acive BIS subscription. Once in subscribed, the setup was able to complete.

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New Contributor
regaladoyves
Posts: 2
Registered: ‎05-14-2013
My Device: Blackberry 8520
My Carrier: Smart

Re: BBM Setup won't complete on Curve 8520!!!

wherre can you get that BIS subscription? Please help! I really need it much! thank you! 

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Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: BBM Setup won't complete on Curve 8520!!!

hello relagadoyves,

it's easy. Just call your Smart hotline and ask for the BlackBerry Data Plan that will enable you to use BBM.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
regaladoyves
Posts: 2
Registered: ‎05-14-2013
My Device: Blackberry 8520
My Carrier: Smart

Re: BBM Setup won't complete on Curve 8520!!!

Meaning your phone should be bought by plan ?

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Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: BBM Setup won't complete on Curve 8520!!!

no, you can buy the phone and the plan separately or together.
but you need to have the BlackBerry data plan. Some carriers offer it for free, some other require a premium (in France the premium is 1EUR/month).

This is true for all BlackBerry phones except the Z10 and the Q10.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Member
jajajulian
Posts: 1
Registered: ‎09-03-2013
My Device: 8520
My Carrier: globe telecome

Re: BBM Setup won't complete on Curve 8520!!!

Hi, where can i find this BIS subscription? I am also having this problem. thank you
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Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: BBM Setup won't complete on Curve 8520!!!

hello jajajulian,

call Globe Telecom and ask for it.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
New Contributor
jot7162
Posts: 2
Registered: ‎10-29-2013
My Device: blackberry curve 8520
My Carrier: vodafone

Re: BBM Setup won't complete on Curve 8520!!!

i m facing same problem..plzz help..
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