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BBM for BlackBerry

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New Contributor
gilles737
Posts: 6
Registered: ‎02-03-2013
My Device: Z10

BBM not working unless connected on the Wifi

My BB Z10 is facing some issues as soon as I'm not connected to internet via a Wifi. No BBM messages are delivered unless I'm connected to internet. 

 

As soon I'm leaving my house I get the EDGE signal and all the connections but no BBM anymore and no 3G services.

 

Does anyone are facing the same propblem?

JSanders
Posts: 87,354
Likes: 23,336
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working unless connected on the Wifi

Yea, EDGE does not offer 3g, two different things.

 

For one thing, are you traveling in a 3G area?

 

Try this, while out, on the home screen, swipe down from the top bezel > Settings.

Touch and open Network Connections > Mobile Network.

Make sure you have Data Services set to ON.




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New Contributor
Majed626
Posts: 3
Registered: ‎02-13-2013
My Device: Z10

Re: BBM not working unless connected on the Wifi

Hi
Me too i face the same problem
BBM not working without wifi
I just buy the z10 two days ago

I need help please
New Contributor
a_muf
Posts: 2
Registered: ‎11-25-2011
My Device: Z10

Re: BBM not working unless connected on the Wifi

i also have the same problem bbm works only thro wifi....

New Contributor
ritaibrahim78
Posts: 2
Registered: ‎02-16-2013
My Device: Z10

Re: BBM not working unless connected on the Wifi - operator Mobily KSA

I switched to my BB Z10 it is working smoothly just the BBM is only working on wifi. i understand it is an OPERATOR problem. heard that other operators have this issue too. hope it will be resolved soon

New Contributor
maryambh
Posts: 3
Registered: ‎02-16-2013
My Device: Z10

Re: BBM not working unless connected on the Wifi - operator Mobily KSA

Hi..

 

I have the same issue and im with mobily as well... was ur problem fixed? plz advice.

 

thnx

JSanders
Posts: 87,354
Likes: 23,336
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working unless connected on the Wifi - operator Mobily KSA

Contact your mobile provider tech support.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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Visitor
nabihballout
Posts: 1
Registered: ‎02-19-2013
My Device: Blackberry-2158 / blackberry Z10 / STL100-1

Re: BBM not working unless connected on the Wifi - operator Mobily KSA

I am facing the same problem with the BBM and I have contacted Mobily customer service team many times but no one assisted me ! 

 

the problem is from the BB Z10 not from the sim card right ?

New Member
D7aaM
Posts: 1
Registered: ‎02-19-2013
My Device: Z10

Re: BBM not working unless connected on the Wifi

the same problem. We want someone to help us please

JSanders
Posts: 87,354
Likes: 23,336
Solutions: 6,028
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM not working unless connected on the Wifi

Since it appears all these issues in this thread are from Mobily, I'd guess there's something common there.

 

Make sure that Mobily has your z10 registered on their mobile network and in the database.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code