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BBM for BlackBerry

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New Member
Posts: 1
Registered: ‎10-16-2013
My Device: Blackberyy Curve

Can't send messages

[ Edited ]

My BBM sends messages to contacts, but doesnt fully send, always come's up with one tick an nothing else, after a while it comes up with a red X where the tick was, i can receive messages and request off other people, why is it doing this?? thanks. Curve - 9360

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Can't send messages

Hey Amylouisee,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you have an active BlackBerry data plan with your network service provider?  Also can you send me a private message with your PIN number so I can investigate further?

 

Thank you.

 

 


-ViciousFerret


 


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New Contributor
Posts: 2
Registered: ‎10-20-2013
My Device: curve 9320

Re: Can't send messages

Hi ViciousFerret,

 

I hv the same problem with Amylouisee, started 2 weeks ago I can't send a message through BBM, but the problem is only to when I send message to certain contact which I guess they change to new BB Z10.

 

I hv an active data plan and it were running well so far, until 2 weeks ago this problem started.

 

I can receive message but when I reply, after awhile it becomes red X.

 

I will send you private message with my PIN, hope you can investigate further, thanks !

 

Rgds,

Herman

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Can't send messages

Hey Hermanw,

 

Thanks for the post.

 

The BBM issue you're experiencing can be resolved by following the steps in this KB article: www.blackberry.com/btsc/KB34245

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Posts: 2
Registered: ‎10-20-2013
My Device: curve 9320

Re: Can't send messages

Hi ViciousFerret,

 

I did re-install the BBM and it is works, thanks !

 

Rgds,

Hermanw