If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BBM for BlackBerry

Reply
New Contributor
joedd
Posts: 8
Registered: ‎02-09-2013
My Device: Curve 9360
My Carrier: Orange/EE

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Yes I payed for blackberry services at 5 pounds a month
Please use plain text.
Guru I
John_Clark
Posts: 14,954
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

You can try this:

Install BlackBerry Desktop Software to your computer. If you don't have it you can get it from www.blackberry.com/desktop

Once installed open it, connect your BB to it and go up to Device and select "Delete data."

Under Delete Device Data click the radio button for "Selected Data." The list of databases should become available.

Scroll down and select BlackBerry Messenger.

Uncheck the option to Backup data before deleting.

Finish the process to remove the data for BlackBerry Messenger.

Disconnect the device. Make sure you're connected to a wifi network or cellular network and make sure that you have the BB logo up in the upper right corner near your signal strength. If you have no BB Logo contact your carrier.

If you have a BB Logo then try to login to BBM again.

This all assumes that you have a BlackBerry ID already set up. You can go to www.bbid.com and make sure that your BBID login credentials are valid.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
New Contributor
joedd
Posts: 8
Registered: ‎02-09-2013
My Device: Curve 9360
My Carrier: Orange/EE

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

I have no bb logo, also have set up bb Id but it hasn't ticked itself as set up on setup, should I attempt this regardless as orange help is closed for the night?
Please use plain text.
Guru I
John_Clark
Posts: 14,954
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Don't attempt it again unless you have a BB data connection.

What EXACTLY does the network say on the home screen? 4G? 3G? EDGE? GPRS? 4g? 3g? edge? gprs?

Can you connect to a wifi network?
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
New Contributor
joedd
Posts: 8
Registered: ‎02-09-2013
My Device: Curve 9360
My Carrier: Orange/EE

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

At the moment it says 3g although sometimes it is gprs, and I can connect to wifi
Please use plain text.
Guru I
John_Clark
Posts: 14,954
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Lower case g means no data on the cellular plan. If you have no data plan there you won't get it through wifi either. Just leave BBM alone until you get the data plan fixed with Orange.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
New Contributor
joedd
Posts: 8
Registered: ‎02-09-2013
My Device: Curve 9360
My Carrier: Orange/EE

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Apologies it was an upper case g like so : 3G, I didn't know there were two types
Please use plain text.
Guru I
John_Clark
Posts: 14,954
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.2.1.3247; PlayBook w/OS 2.1.0.1917
My Carrier: at&t

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Ok. If it says 3G but has no BB logo next to it that means your data plan is active but your BB data service is inactive. You can surf the web but won't be able to get any BlackBerry services, including BBM. You still need to contact Orange.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.
New Contributor
joedd
Posts: 8
Registered: ‎02-09-2013
My Device: Curve 9360
My Carrier: Orange/EE

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Of 3G, not of the letter g
Please use plain text.
New Contributor
joedd
Posts: 8
Registered: ‎02-09-2013
My Device: Curve 9360
My Carrier: Orange/EE

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

What exactly do I say to them?
Please use plain text.