07-04-2014 12:45 PM
Hi my daughter is having problems with her BBM on her Blackberry 9720. Her friends are receiving her messages but when they try to send a message back to her it comes up with a red cross next to the message saying unable to deliver. Any ideas please?
07-04-2014 10:14 PM
Welcome to http://supportforums.blackberry.com/
Please visit this Article ID: KB29696
07-17-2014 05:48 PM
Hi we tried this but it still hasn't worked, Her friends still can't send replies back. When my daughter looks at the status of requests she has sent to contacts it just shows as pending but is never accepted.
She is really really upset she can't use her BBM. It worked when she first had the phone but its been back to Blackberry 3 times for 'repairs' and she's been unable to get BBM since
07-18-2014 10:42 AM
Can you try to send a PIN message from the device to the device?
The following steps will walk you through it.
Finding the PIN
Sending a PIN message
There should be a checkmark next to the sent PIN message in messages, it should also be received by the device but weather it comes back or not is what we are testing.
I'd also suggest trying to register the device, the following BlackBerry Knowledge Base Article will explains how to do this - KB00510: How to register a BlackBerry Smartphone with the wireless network
Once you have selected register now, if the BlackBerry Internet Service is activated on the account you should receive a registration message in your messages folder.
Let me know how it goes!