02-16-2013 03:40 PM
Cant remember what option I selected to get to this stage but when I go into BBM I get - 1 of 2 and then "Restoring your BBM Information"
I have security wiped the handehelpd and reloaded and it is still saying the same, It goes on for hours. I have less than 10 BBM contacts so not sure why it takes so long or whether it is even doing anything?
02-17-2013 01:31 PM
Hello darronmillar and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue restoring your BBM Contacts.
Are you connected to a Wi-Fi network or are you using the Mobile Network to restore your BBM list?
02-17-2013 02:27 PM
02-17-2013 03:05 PM
I disconnected from wifi to force data usage and still the same. Justs sits with a circle going round and round saying "restoring your BBM information"
All other services wok fine on Mobile network and wifi. Web,Facebook etc..
No errors, just spinning circle for hours until I close the app.
02-17-2013 08:05 PM
02-18-2013 09:04 AM
I have the same issue with my new Z10.
I had an 9860 before and the transition worked smoothly except for BBM.
I have BB ID working on the device and data services are on.
What to do ?
PS: I dont mind even reinviting BBM contacts as still have old device and can access PIN's but BBM wont allow me to do that even