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New Contributor
darronmillar
Posts: 7
Registered: ‎02-16-2013
My Device: Z10
My Carrier: xxx

Z10 Setup stuck on Restoring your BBM information

Hi,

 

Cant remember what option I selected to get to this stage but when I go into BBM I get - 1 of 2 and then "Restoring your BBM Information"

 

I have security wiped the handehelpd and reloaded and it is still saying the same, It goes on for hours. I have less than 10 BBM contacts so not sure why it takes so long or whether it is even doing anything?

 

Any advice?

Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Z10 Setup stuck on Restoring your BBM information

Hello darronmillar and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue restoring your BBM Contacts.

 

Are you connected to a Wi-Fi network or are you using the Mobile Network to restore your BBM list? 

 

Thanks!

 

 

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Contributor
darronmillar
Posts: 7
Registered: ‎02-16-2013
My Device: Z10
My Carrier: xxx

Re: Z10 Setup stuck on Restoring your BBM information

Hi, I am connected to Wifi.

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Z10 Setup stuck on Restoring your BBM information

If you try using the Mobile Network, do the contacts restore? Do you get any error? If so, what is the error?

Are other data services working when you are connected to your Wi-Fi network?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Contributor
darronmillar
Posts: 7
Registered: ‎02-16-2013
My Device: Z10
My Carrier: xxx

Re: Z10 Setup stuck on Restoring your BBM information

Hi,

 

I disconnected from wifi to force data usage and still the same. Justs sits with a circle going round and round saying "restoring your BBM information"

 

All other services wok fine on Mobile network and wifi. Web,Facebook etc..

 

No errors, just spinning circle for hours until I close the app.

Please use plain text.
BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Z10 Setup stuck on Restoring your BBM information

Did you link your BBM contacts with your BlackBerry Z10 or on another device?

Can you send me a private message with your PIN for investigation?

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Contributor
darronmillar
Posts: 7
Registered: ‎02-16-2013
My Device: Z10
My Carrier: xxx

Re: Z10 Setup stuck on Restoring your BBM information

No, they were linked to my old blackberry bold only.

I will send a pm

Thanks
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New Contributor
alydubai
Posts: 4
Registered: ‎02-18-2013
My Device: Z10
My Carrier: Etisalat

Re: Z10 Setup stuck on Restoring your BBM information

I have the same issue with my new Z10.

 

I had an 9860 before and the transition worked smoothly except for BBM.

 

I have BB ID working on the device and data services are on.

 

What to do ?

HELP !

 

PS: I dont mind even reinviting BBM contacts as still have old device and can access PIN's but BBM wont allow me to do that even 

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New Contributor
rs2203
Posts: 4
Registered: ‎02-19-2013
My Device: Z10
My Carrier: DU

Re: Z10 Setup stuck on Restoring your BBM information

Hello, 

 

I am facing the same difficulty. I tried restoring it through the wifi network and mobile network. Please tell me what I should do?

 

Please use plain text.
New Contributor
rs2203
Posts: 4
Registered: ‎02-19-2013
My Device: Z10
My Carrier: DU

Re: Z10 Setup stuck on Restoring your BBM information

Hello, 

 

I am facing the same difficulty. I tried restoring it through the wifi network and mobile network. Please tell me what I should do?

 

Please use plain text.