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BBM for iPhone

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New Contributor
Gigano007
Posts: 7
Registered: ‎07-11-2014
My Device: Iphone 4
Accepted Solution

Already reset password

I've been reset my password but the new one cannot send to my email.
New message cannot in to my email
I use yahoo mail
Please help me
Thanks before
Please use plain text.
Community Manager
Community Manager
TyW
Posts: 1,254
Registered: ‎01-10-2011
My Device: BlackBerry Passport

Re: Already reset password

Double check your spam\junk mail for an email with the following details. Thanks!

 

  • Sender; bbidpw-donotreply@blackberry.com
  • Subject; How to change your BlackBerry ID password


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JSanders
Posts: 85,626
Likes: 23,095
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Already reset password

My daughter attempted a BBM for iPhone password reset request also and has not received the email.

 

I will ask her to check her spam folder for this.

 

Thanks!




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New Contributor
Gigano007
Posts: 7
Registered: ‎07-11-2014
My Device: Iphone 4

Re: Already reset password

Still nothing... Ohh my password BBID 😭 Already contact yahoo too but still nothing happen with my email Please give me another solutions
Please use plain text.
Community Manager
Community Manager
TyW
Posts: 1,254
Registered: ‎01-10-2011
My Device: BlackBerry Passport

Re: Already reset password

Can you verify that you are using the correct email address? To double check open BBM on your iPhone, tap More in the bottom right followed Settings. Within this screen your BlackBErry ID (aka email address) will be listed along the top. 

 

I just went to bbid.com, clicked Reset your password, entered my BBID email address in the username field and received the email almost instantly. 

 

Screen Shot 2014-07-11 at 9.17.46 AM.png



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New Contributor
Gigano007
Posts: 7
Registered: ‎07-11-2014
My Device: Iphone 4

Re: Already reset password

[ Edited ]

My primary id is **removed**
But I use **removed** for BBID because I can login to my email with **removed**

I have check to sent email from another ID but no message can come in to my email

 

Edit; Removed email address

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Community Manager
Community Manager
TyW
Posts: 1,254
Registered: ‎01-10-2011
My Device: BlackBerry Passport

Re: Already reset password

To make sure I understand, you have access to both email addresses you provided? 

 

If so can you veirfy that you havent blocked the address within your Yahoo webmail account? 

 

Sign in to Yahoo, view your Settings and verify bbid-pw@blackberry.com is not listed in Blocked Addresses. 

 

For more help check out the link to Yahoo's Help --> Block Addresses in Yahoo Mail



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New Contributor
Gigano007
Posts: 7
Registered: ‎07-11-2014
My Device: Iphone 4

Re: Already reset password

Can I get my password by another way??
For example only answer my security question or etc.
Because I think that my email get error
Please use plain text.
New Contributor
Gigano007
Posts: 7
Registered: ‎07-11-2014
My Device: Iphone 4

Re: Already reset password

Can I get my password / reset my password by another way so without check into my email??for example answer my security question or anything else
Please use plain text.
JSanders
Posts: 85,626
Likes: 23,095
Solutions: 5,950
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Already reset password


Gigano007 wrote:
Can I get my password / reset my password by another way so without check into my email??for example answer my security question or anything else

Read this for full information and suggestions to regain access to your BBID >> http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...






1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.