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BBM for iPhone

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New Contributor
Posts: 4
Registered: ‎11-12-2013
My Device: iPhone 5C

Cannot Add Contact

I was able to install BBM onto my iphone and it restored all of my contacts except one.  She's not on my list at all.  We have tried to invite each other, but when we do that, we get the request, hit accept and it stays in pending.  It will not add her to my list no matter what we try.  Tried by pinning, tried by sending an email request.

 

Help??

Forums Veteran I
Posts: 1,617
Registered: ‎07-01-2013
My Device: BlackBerry Q10 (OS 10.2.1.3253)

Re: Cannot Add Contact

Hello Sillyme82

 

Welcome to http://supportforums.blackberry.com/

 

Try to add a contact by scanning the bar code.

Verify that your contact is not blocked future alla you invitations.

 

If the problem persists then delete and reinstall the BBM mutually.


BBM Channels  PIN: C0007093A
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New Contributor
Posts: 4
Registered: ‎11-12-2013
My Device: iPhone 5C

Re: Cannot Add Contact

if I delete my iphone bbm will I lose my BBM pin or will it come back again the same?

New Contributor
Posts: 4
Registered: ‎11-12-2013
My Device: iPhone 5C

Re: Cannot Add Contact

ignore my last question - I uninstalled and reinstalled and still no luck

Forums Veteran I
Posts: 1,617
Registered: ‎07-01-2013
My Device: BlackBerry Q10 (OS 10.2.1.3253)

Re: Cannot Add Contact

Hi Sillyme82

 

Try one of the following:

If the person has not received the invitation, wait until the person receives and accepts the invitation before it appears as a contact.
If you added a contact device and changed soon after, if the contact is not in your contact list or in the Pending category, you may need to add the contact again usingyour current device.
If the contact remains in the Pending category for a long period of time, you can deletethe contact and then try to add the person again.


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution if the review has been SOLVED** # BBM 4LL4LL BlackBerry #ÉliteRoad Elite Make a backup of your BlackBerry
BlackBerry Protect and  BlackBerry Link constantly. BlackBerry #ichooseBlackBerry10 Gutijose14 Forums Veteran I Gutijose14

New Contributor
Posts: 4
Registered: ‎11-12-2013
My Device: iPhone 5C

Re: Cannot Add Contact

I have done all of these - I have tried to scan the barcode, delete the pending request on my end and her end and do it again, and still nothing. Everyone else it's fine, just this one particular person.
New Contributor
Posts: 6
Registered: ‎02-22-2014
My Device: iPhone

Re: Cannot Add Contact

I have exactly the same problem. Tried uninstalling and reinstalling. Tried inviting in both directions using every invite method possible. Doesn't work.