05-01-2014 03:46 PM
05-02-2014 01:05 PM
Can you complete the following and let meknow if this helps? Thanks!
The following settings may also need to be reviewed if the Android device is not able to receive data:
Confirm that Background Data is allowed:
Confirm that Wi-Fi is configured to remain on during Sleep mode:
If the Android smartphone connects to Wi-Fi networks that do not have an open connection to the Internet, ensure that the Android smartphone is checking for Internet Service:
At times, the Wi-Fi connection used by the Android device may need to be reset. To do this, complete the following steps: