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Regular Contributor
Posts: 122
Registered: ‎12-10-2012
My Device: Curve 9320
My Carrier: 3 (Three-UK)

Re: I have a problem with my bbm voice chat

If Xandrex's solution didn't fix it,
Try resting your router.(Broadband Box)
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New Member
Posts: 1
Registered: ‎05-13-2012
My Device: blackberry bold 9900
My Carrier: EE

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

I am so angry about this new bbm 7 it's caused me so many problems. Firstly I tried to upgrade then when I restarted it wasn't on my phone so I had to delete and reinstall. Now, My bbm keeps saying (as I chose to restore contacts via email) restoring bbm and I didn't have any other option so I had to take it. Why does it keep turning and not restoring my contacts? Why if I move away from my wifi does it say cannot set up bbm? How long does it take to restore bbm? I hate it and I can't change my choice.

Posts: 92,703
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Claire the workaround was posted above by Xandrex. Please read:
troubleshooting
>> my contacts and groups are missing
 
http://docs.blackberry.com/en/smartphone_users/deliverables/48765/bma1332766234701.jsp
>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Posts: 92,703
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

conorcccc , please, please don't post and recommend that users wipe their BlackBerry or reset to factory to resolve this issue of BBM contacts not restoring. That's bad advice and quite honestly can lead to not recovering the BBM contacts.

See Xandrex's post and link above for the best know resolution.

Initailly, I'd recommend patience and a battery pull reboot, and then deleting and reinstalling BBM.
>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Visitor
Posts: 1
Registered: ‎12-14-2012
My Device: 9900
My Carrier: Etisalat

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

Hi all

 

I wonder if you can help me, I connect my 9900 through wifi trying to use the new feature of BBM7, but sometimes it works on the same WIFI and sometimes a lot it doesn't work, I am from dubai, using "Etisalat" as my service provider.

Is there anything I can do to fix this or its a general problem maybe ?!

 

Your assistance will be really appreciated Smiley Happy 

 

Thank you

Regards

Posts: 92,703
Likes: 24,232
Solutions: 6,266
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

As I understand it, that is a known issue where it works intermittently on the same WiFi network.

 

Sorry, hopefully it will be fixed in a coming upgrade.

>> Get your 15% Discount on ShopBlackBerry on Passport • Classic • Leap

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎11-05-2008
My Device: Not Specified

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

I downloaded bbm7 successfully but it doesn't work!!!  I only get the message that your voice chat connection cannot be established..........or Make sure you are connected to Wifi and try again!

l use blackberry Under the BES corporate policies. Can the restriction be imposed from the BES side?

New Contributor
Posts: 6
Registered: ‎12-13-2012
My Device: 9320
My Carrier: viva

Re: I have a problem with my bbm voice chat

Actually my stupid company doesn't accepted what i am told them about this issue & they said we don't take any e-mails from others or any steps to fix our problems, and we have no problem with blackberry messenger voice service, so please guys can you teach me how to fix it by my self ? by emages if you don't mind ? and i really appreciate you-re help work ,

 

best of regards.

Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice


a_chawla wrote:

I downloaded bbm7 successfully but it doesn't work!!!  I only get the message that your voice chat connection cannot be established..........or Make sure you are connected to Wifi and try again!

l use blackberry Under the BES corporate policies. Can the restriction be imposed from the BES side?


I can tell you your BES admin has a tool to deactivate BBM Voice (check one of my earlier post above). If you want to know if they have used that tool, ask them.




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New Contributor
Posts: 6
Registered: ‎12-15-2012
My Device: Blackberry Curve 9300
My Carrier: Bmobile

Re: New BBM 7 Update Now Available: Get Talking with BBM Voice

I can't backup my bbm contacts on my SD card or phone help please??