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New Contributor
Posts: 4
Registered: ‎02-22-2013
My Device: Z10


Thanks for the help.  I seem to be having problems starting BBM and BB ID. Just got the phone and wondering if something wrong with the phone.??


Hall of Famer II
Posts: 49,092
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (



I wonder what help you already received? Please understand that, in a separate thread, there is no benefit of seeing "what has gone before"...

So, what exactly are the problems? Clear and complete description please, including the exact and complete content of any error messages presented.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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