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New Contributor
pvdana
Posts: 4
Registered: ‎04-01-2013
My Device: z10

Camera Not Working PLEASE HELP

Hi Forum,

I am trying to get my camera working but impossible. I already tried to format media card, took battery off...

Can someone help me please

Thanks

PAblo

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Camera Not Working PLEASE HELP

Hey pvdana,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you get a specific error when you try to launch the camera?  Also what version of BlackBerry 10 software are you running?  Go to Settings>About to get this info.  

 

Has the camera ever worked on your BlackBerry Z10?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
pvdana
Posts: 4
Registered: ‎04-01-2013
My Device: z10

Re: Camera Not Working PLEASE HELP

hi,

great for you to get back to me. I am not really used to these forums but having some super nice person answering is amazing !:Angel:

The software Release is 10.0.10.82

Actually sometimes the camera starts but after one picture is taken it goes black. At the moment when I click it it states: The Camera Can't be started, when I press ok the screen goes black with the camera simbol in the middle....

Hope that helps.

All the best

PAblo

New Contributor
pvdana
Posts: 4
Registered: ‎04-01-2013
My Device: z10

Re: Camera Not Working PLEASE HELP

hi,

great for you to get back to me. I am not really used to these forums but having some super nice person answering is amazing !

The software Release is 10.0.10.82

Actually sometimes the camera starts but after one picture is taken it goes black. At the moment when I click it it states: The Camera Can't be started, when I press ok the screen goes black with the camera simbol in the middle....

Hope that helps.

All the best

PAblo

Developer
MisterT
Posts: 38
Registered: ‎07-28-2009
My Device: Z10

Re: Camera Not Working PLEASE HELP

I had similar problem. Turned out my sd card was bad. Try changing the setting to store pictures on the device, I was able to take pictures. I need to get a new sd card to validate whether all is well with the camera though.
New Contributor
pvdana
Posts: 4
Registered: ‎04-01-2013
My Device: z10

Re: Camera Not Working PLEASE HELP

tried that already.

actually blackberry  is really bad ! 

i think I will get back to my friendly and easy to use iPhone !!!!!!