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New Contributor
insidespin
Posts: 11
Registered: ‎02-22-2012
My Device: Playbook

Can't Sync Music, Photos or Docs

The BB Link never works to do the sync -- i drag some items from the desktop view to the Z10 device, the sync starts and always fails. My device is connected via USB -- i can change the configuration to see the drives so I know the hardware connection works (but Link does not see it in this case), but the Sync always fails -- any thoughts would be appreciated -- a smart phone without music is less useful.

 

Thanks

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Can't Sync Music, Photos or Docs

Hello insidespin and welcome to the BlackBerry Support Community Forums.

 

Are you using Windows or Mac with BlackBerry Link? 

 

Do you get an error message when the sync appears to fail? If so, what is that error? 

 

Are you adding the media files to your Media Card or to your internal device memory?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Contributor
insidespin
Posts: 11
Registered: ‎02-22-2012
My Device: Playbook

Re: Can't Sync Music, Photos or Docs

I am Sync'ing from Windows 7. No error message occurs, when I hover over the icon for my Z10 it just says 'Connection Error'.

 

As far as I know, it is configured to sync to my Media Card - 16GB

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Can't Sync Music, Photos or Docs

Do you have a password on your device? 

 

When you connect to your computer, do you see the WIndows notification indicating the device is being connected? Do you see the media being mounted? 

 

Does the charging indicator appear on your device? 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
insidespin
Posts: 11
Registered: ‎02-22-2012
My Device: Playbook

Re: Can't Sync Music, Photos or Docs

Yes to all your questions - if I switch to mount the internal media device I can see the folders and files already on the Z10 -- Link shows up the device otherwise I would not have been able to drag-drop files on to it for sync purposes.

 

All I get is the message 'Preparing to Sync' and then 'Connection Failed" or some such thing.

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Can't Sync Music, Photos or Docs

Can you provide the full error as it appears or a screen shot?

Are you able to access the media files using the mounted storage through My Computer?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
insidespin
Posts: 11
Registered: ‎02-22-2012
My Device: Playbook

Re: Can't Sync Music, Photos or Docs

I can access the media files using the mounted storage but the device then does not show up in Link -- i can only access it through Windows Explorer.

 

In terms of a screen capture -- it really just says 'Preparing for Sync'  then 'Connection Error' above the Icon for the device. No codes or anything else.

Contributor
magellat
Posts: 16
Registered: ‎05-07-2011
My Device: PlayBook-Z10

Re: Can't Sync Music, Photos or Docs

I have the same problem here with Win 8,64 bits...

 

Same problem...same error message...

Contributor
VENOM7000
Posts: 34
Registered: ‎12-18-2012
My Device: Z10 Black

Re: Can't Sync Music, Photos or Docs

Yes!!!

I to have a problem with BB LINK SYNC!!

When I want to sync photos, some photos are not copied to device. LIke instead of 274 images I copied 145.

And MUSIC:

Every time I try to copy albums or songs to phone z10. I sync the album art not the actual songs.

And when I drag the songs to z10 again it says "NOT copied Songs are already on device". Which is not true because I had the phone security wiped and memory card formated.

 

HELP?

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Can't Sync Music, Photos or Docs


insidespin wrote:

I can access the media files using the mounted storage but the device then does not show up in Link -- i can only access it through Windows Explorer.

 

In terms of a screen capture -- it really just says 'Preparing for Sync'  then 'Connection Error' above the Icon for the device. No codes or anything else.


What version of Link do you have installed?

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!