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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

[ Edited ]

Hello AustiniterTX

 

Thank you for your comments...they are exactly on target. However, this entire process is, quite naturally, intended for the user who is not as concerned as you with the issues you raise. Further, prior to BB10, OTA Contact/Calendar synchronization existed via BIS for a small subset of service providers. So, this really isn't anything "new"...rather, this process is simply a way to replicate, on BB10, that which existed for legacy devices.

 

As for the choice of service provider...I tested Google, Yahoo, and Outlook.com. At the time I tested, Outlook.com was the only one that could, for free, provide full bi-directional integration for both Calendar and Contacts. The other two could not do that (for free).

 

Each user must make their own choices as to the tradeoffs between convenience and security, and I thank you for your contribution to providing more information so that each can make their own decision.

 

Good luck!


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Contributor
Eachie
Posts: 31
Registered: ‎04-17-2013
My Device: Z10; Q10; Bold 9900

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

YOU are a rock star!!!
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New Contributor
Robunhoos
Posts: 6
Registered: ‎04-28-2011
My Device: Torch 9810

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

Very helpful thread, thank you! I have followed the procedure as carefully as possible, but now have multiple calendars on my desktop now sync with my z10 and only birthdays on Outlook.com online calendar??
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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: How To OTA Sync BB10 and non-BES Outlook (Details)


Robunhoos wrote:
Very helpful thread, thank you! I have followed the procedure as carefully as possible, but now have multiple calendars on my desktop now sync with my z10 and only birthdays on Outlook.com online calendar??

Yikes! I can't tell what you did then. Maybe you should start over. Remove the OTA integration with the BB. Remove the hotmail connector. Get Outlook looking the way you want it, then re-do the process so that you only have one calendar in Outlook, synching to Outlook.com, which then syncs to the device.

 

From what you describe, you've got your Outlook desktop client synching with Outlook.com, but only for one calendar file, and that contains only birthdays. You need to clean up your Outlook client before you undertake to integrate via Outlook.com to mobile devices.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: How To OTA Sync BB10 and non-BES Outlook (Details)

I discovered recently that my Z10 and Outlook.com had stopped communicating for my Contacts...indeed, the Z10 had no contacts at all from Outlook.com...totally empty. They remained still on the server as well as all other clients, but anytime I tried to update the Outlook.com configuration (e.g., re-enter the password) on the Z10 I received an error and the updates would not be retained. So, I removed and re-integrated Outlook.com to my Z10, and it started working fine again.

I do see, in my PC-based Outlook clients, errors in the Sync Logs for the Hotmail connector. But, those don't seem to be blocking things from working. It may well be that there are intermittent connectivity issues with Outlook.com that are affecting things. There are plenty of reports here on this site and elsewhere about issues from time to time with Outlook.com.

So, my best advice, if things start to go wrong with your data synchronization between your BB10 device and Outlook.com, is to remove and re-integrate the account on the BB10 device.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.