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JSanders
Posts: 85,280
Likes: 23,046
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

How to Reload your Blackberry10 OS

[ Edited ]

For users having issues with your BlackBerry10 device and you think you need to reload the operating system to the device, I've made these notes to guide you through the process:

 

  • Upgrading your OS: If you are attempting to UPGRADE your BlackBerry10 operating system and are not getting the official OS pushed to your device "over the air" (Settings > Software Updates) from your mobile provider or carrier , first remove the SIM card from the device, and in your Settings > Location Services, disable Location Services, then proceed with the steps below. Removing the SIM card remove the mobile provider identity from the device and 'may' allow you to get the update outside of your mobile provider's release.
  • Using the Link software on your PC, click on the "Reload Device Software" tab at the top of Link screen. Follow the directions there to complete the reload. Do not disconnect your device during the process until complete.

 

Alternatively, if the above process does not work for you or your BlackBerry10 device does not show as connected, follow the steps below.

 

This requires you have a a Windows PC computer.

  1. Disconnect your BlackBerry10 device from the PC.
  2. On the PC, turn off your BlackBerry Link and turn off the BlackBerry Desktop Software.
  3. Open your Internet Explorer (Firefox may also work) and navigate to www.BlackBerry.com/updates, Down the webpage , select the "Check for Updates" link.
  4. Connect your BlackBerry10 device with which you're having problems. 
  5. On the BlackBerry10 device , press and hold the top edge power button for 10 seconds until it is complete off, and then turn on by pressingthe the power button again.
  6. You will see a prompt appear and the BlackBerry smartphone will appear in a dropdown list just after the LED turns red. You should see "USB: UNKNOWN or USB: BlackBerry (PIN)
  7. When you see that prompt, as soon as possible, click on the OK Button.
  8. After these previous steps have been completed, there will be displayed a message: "Checking for BlackBerry Device Software updates. The BlackBerry 10 smartphone will now power itself off after 120 seconds."
  9. After that period, the BlackBerry10's LED is supposed to be lit green.
  10. Wait until after you see the LED turn green. Then, there will appear a prompt to install BlackBerry Device Software.
  11. Follow the remaining prompts to complete the install of the operating system.

When the installation has completed the BlackBerry will commence the boot process.

 

Good luck.




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BlackBerry Technical Advisor
-BD-
Posts: 495
Registered: ‎05-15-2008
My Device: Z10

Re: How to Reload your Blackberry10 OS

With the updated version of Link there is now a Reload Device Software tab in the settings of the app. 

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to Reload your Blackberry10 OS

Yes, there is. I've had comments from two very experienced users that refused to work for them.

 

But yes, thanks. I will add that to the above post.




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New Contributor
sureshkumareadala
Posts: 3
Registered: ‎02-28-2013
My Device: Z10

Re: How to Reload your Blackberry10 OS

Non of above are working for me. When I click Check for updates the led on device goes green, I am getting a message "There are no Blackberry device software updates available". If i click ok on that dialog then the deivce led goes Red again. Please help..

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to Reload your Blackberry10 OS


sureshkumareadala wrote:

Non of above are working for me. When I click Check for updates the led on device goes green, I am getting a message "There are no Blackberry device software updates available". If i click ok on that dialog then the deivce led goes Red again. Please help..


Are you trying to reload an OS or upgrade an OS?

 

 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Member
Angelous666
Posts: 1
Registered: ‎03-07-2013
My Device: z10

Re: How to Reload your Blackberry10 OS

I have the same problem. I'm trying to re-load my OS. I've not even finished the phone setup and am stuck at Software Update!

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to Reload your Blackberry10 OS


Angelous666 wrote:

I have the same problem. I'm trying to re-load my OS. I've not even finished the phone setup and am stuck at Software Update!


You have the same problem as what?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
elathouwers
Posts: 32
Registered: ‎05-11-2012
My Device: Torch 9860, Curve 8900, Torch 9810, PlayBook, Z10

Re: How to Reload your Blackberry10 OS

Please be aware that this does NOT work on Apple...

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JSanders
Posts: 85,280
Likes: 23,046
Solutions: 5,930
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to Reload your Blackberry10 OS


elathouwers wrote:

Please be aware that this does NOT work on Apple...


Correct!

 

That's the first bullet reads "Using the Link software on your PC" and the reference to "PC" is made several times afterwards.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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Please use plain text.
Contributor
elathouwers
Posts: 32
Registered: ‎05-11-2012
My Device: Torch 9860, Curve 8900, Torch 9810, PlayBook, Z10

Re: How to Reload your Blackberry10 OS

PC stands for Personal Computer and does not refer to the OS...
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