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New Contributor
Posts: 2
Registered: ‎03-08-2013
My Device: Z10
My Carrier: EE

I can't view pictures attached to am email on my phone. Please help

Hi there, I can't seem to open up attached pictures in my emails . Usually Jpeg files. Is there something I need to download. It gives me a 'no viewer available' error message when I try to open them up.

I'd appreciate any advice on how to resolve this. Thanks

Forums Advisor I
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: I can't view pictures attached to am email on my phone. Please help

To test if the Photo viewer is working on your z10 and not the .jpg file itself to see if it is currupted. Simple test, go into your picture program, select a .jpg image, click and hold for a second until slider appears on the right. Slect share, slect Email, and send it to yourself. When the email comes back to your z10. click on the image and see if it opens it up.