Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Member
Posts: 1
Registered: ‎12-21-2013
My Device: bold

Lost my secret answer and can't reset my BBid

Anyone can help?

 

:Lost my password en secret answer and can;t reset my BB account.

the support page advise to login by a computer and after 2 times of a fault answer the system will link you to a possibilty that the support of BB will send a e-mail. But after 1 attempt the system says: your account is blocked for 15 minutes, also tried to login after 1 dag, but same problem.

 

someone can help?

Developer
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S

Re: Lost my secret answer and can't reset my BBid

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!

 

 

 

VIA |   Hall of Famer II

http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...

_______________________________________________________________________________________________
Please thank those who help you by clicking the original button.
If your issue has been solved, please resolve it by marking "Accept as Solution"