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New Contributor
Posts: 3
Registered: ‎05-06-2013
My Device: Blackberry Z10
My Carrier: Wind Mobile

Sent emails garbled

Hello, when I send emails out from my icloud account via Blackberry hub, they seem to come out garbled or strangely formatted on the other end.

 

Here are two examples:


Either the text comes through with what looks like hypertext visible -  

"<=div style="width: 100%; font-size: initial; font-family: Calibri, 'Slate =Pro', sans-serif; color: rgb(31, 73, 125); text-align: initial; background-=color: rgb(255, 255, 255);">It extends to a lot of the internet these days,="

Or it comes out as a tower of text: 

 

"H
o
w
a
b
o
u
t
M
o
n
d
a
y
a
f
t
e
r
n
o
o
n
?
 

Sent from my BlackBerry 10 smartphone.."

 

 

Any idea how I might resolve this?

 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Sent emails garbled

Hey PMason108,

 

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

This issue can be resolved by changing the SMTP server settings in your email account.  Go to Settings>Accounts and click on the email account.

 

Make sure you use a SMTP server that requires authentication (username and password).  Contact your internet service provider to get an SMTP server.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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