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JSanders
Posts: 85,301
Likes: 23,053
Solutions: 5,931
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: V10 - use WiFi for email when available

I still don't understand why the OP doesn't just save the email to be sent later when connected to Wifi.

That's not hard.




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New Contributor
astrauss
Posts: 7
Registered: ‎04-21-2013
My Device: Z10

Re: V10 - use WiFi for email when available

The SMTP.telus.net is painfully slow and 50% of the emails don't go (get the red stop symbol). Talked to telus and they indicated that port 587 and port 25 work as does mail.telus.net, however none of this fixed the problem.

 

As to why, it is because as a consultant I often have two or more customers. I work remotely through Citrix and when I am on a customer site remotely, I check and respond to all my other email via my smartphone. Usually I am waiting for questions or acceptance of deliverables and for some customers I act as a SME to answer questions or review/advise something. While not a showstoppper the ability to respond to customers quickly has been a great convenience (the Telus tech kept saying to me that the iphone could set up the two outgoing configurations so surely the BB could too). It wouldn't be an issue except I know it can work but I preferred to buy Canadian now that the Z10 had a virtual keyboard - the development of severe arthritis in my hands made selecting and pressing the small keys in previous BB models impossible but the virtual keyboard has bigger keys and just requires a light touch.

 

So the workaround will be to use two smartphones, the iphone when I am working remotely on WiFi so I can respond to other customers. Still it is something that could be considered for a future enhancement to the Z10 mail system.

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New Contributor
astrauss
Posts: 7
Registered: ‎04-21-2013
My Device: Z10

Re: V10 - use WiFi for email when available

See reply above but basically it is a customer service. My customers expect and appreciate that I can deal with their problems quickly. When I am working on a detailed analysis remotely, I do not want to log off, shut down the WiFi, send the message and then restart everyhting again.

Not sure what OP stands for in your reply - there are a number of possibilites...

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Contributor
Skegg
Posts: 15
Registered: ‎05-16-2013
My Device: z10

Re: V10 - use WiFi for email when available

It sounds like to me that the root of your problem is the Telus smtp connection. You mentioned that you have no problem connecting to your work email (exchange server), and your gmail works fine too when you are on wifi. If the Telus smtp server works as it should be, you would not have problem setting up one smtp server (telus smtp) on your Z10 for your Telus email account. You currently need to carry two phones because Telus smtp server does not perform as it should be. I also have mulitple accounts (gmail, outlook, exchange, imap) setup on my Z10. I do not need to use two smtp servers and I can freely switch between wifi and mobile connection without any problem.

 

 


astrauss wrote:

The SMTP.telus.net is painfully slow and 50% of the emails don't go (get the red stop symbol). Talked to telus and they indicated that port 587 and port 25 work as does mail.telus.net, however none of this fixed the problem.

 

As to why, it is because as a consultant I often have two or more customers. I work remotely through Citrix and when I am on a customer site remotely, I check and respond to all my other email via my smartphone. Usually I am waiting for questions or acceptance of deliverables and for some customers I act as a SME to answer questions or review/advise something. While not a showstoppper the ability to respond to customers quickly has been a great convenience (the Telus tech kept saying to me that the iphone could set up the two outgoing configurations so surely the BB could too). It wouldn't be an issue except I know it can work but I preferred to buy Canadian now that the Z10 had a virtual keyboard - the development of severe arthritis in my hands made selecting and pressing the small keys in previous BB models impossible but the virtual keyboard has bigger keys and just requires a light touch.

 

So the workaround will be to use two smartphones, the iphone when I am working remotely on WiFi so I can respond to other customers. Still it is something that could be considered for a future enhancement to the Z10 mail system.




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Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: V10 - use WiFi for email when available

from my perspective the issue is quite easy.
you are a professional, but you use an email provider who is not an expert at email.

==> an easy solution is to simply change your email provider for one that delivers a good SMTP/IMAP service.
I am at awe when I see people believing that their ISP can deliver a good email service.

It's like believing that your bank is the best entity to offer you a cloud service.

or that Burger King makes the best sushi in the city.



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