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New Contributor
andyins
Posts: 2
Registered: ‎02-24-2013
My Device: z10

Z10 Email Problems

We have a new Z10 with email issues, to start with we managed to get all three emails added ok then at some point the emails under settings said 'not connected' the only way i have found to resolve was to delete and re-enter the accounts, we now have a situation where one of the accounts says 'saving' but then disappears??????

Any help

Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Z10 Email Problems

Hi and Welcome to the Community!

Strange...but sometimes things just get stuck. If a normal batt-pull reboot does not clear things up, then you might want to contact your provider for formal support as they may want to escalate your issues to BlackBerry for evaluation.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
andyins
Posts: 2
Registered: ‎02-24-2013
My Device: z10

Re: Z10 Email Problems

Thank you for your reply, I have tried pulling the battery as suggested and do believe that there maybe a software issue. it is as if it thinks it is already on there, like when you remove the email it does not remove it from a reg file somewhere. unsure why it often say 'not connected' but our wifi is extremly slow here?

 

Will try EE

Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Z10 Email Problems

Oh...slow network...of course that could cause issues. It would magnify the length of time you need to wait for things...I can't tell you how long is long enough, but you definitely should not expect configuration changes and such to finish quickly...you will have to wait, but that's due to your slow network, not anything on the device itself.

Also, while I've not seen any documentation on it, it may be that your slow network causes ActiveSync to fail too much (in it's attempts to work with your email server), until it actually gives up. In which case, rather than removing and reintegrating the account, the batt-pull reboot may be the solution.

Again, I'm just guessing, since you revealed your slow network issue...

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
PositiveOutlook
Posts: 2
Registered: ‎04-20-2013
My Device: Bold 9900

Re: Z10 Email Problems

After several hours of support time with Blackberry, there was no solution to the e-mails which at times mysteriously disappeared from the Z 10, than at others simply stopped downloading completely. Several test emails from Blackberry didnt appear and they could find no solution. Unfortunately, I had to take it out of service, return it and go back to my Bold 9900.  "State of the Art" is not always better! Its inability to sync with Outlook as well as the 9900 does not make this device eligible for use at my office.