02-18-2013 06:33 PM
Has anyone experienced their phone failing to ring or alert them to emails or texts just randomly and then require a re-start to resolve this. I suspect I may be doing something wrong as its happened on the 2 devices I have had .Begining to feel silly with this. At no point does the phone indicate it is in mute.
02-19-2013 10:32 AM
This is a known issue, no solution in the KB yet:
02-19-2013 11:11 AM
I believe that they are actively trying to solve this bug, as it is obviously a big one. I have had it happen to me once, and my sister has had it happen once as well. I know that Blackberry is trying to get a hold of some logs that can allow them to replicate the issue, you should call your carrier and report the issue, they may very well escalate you to Blackberry technical support.
In my case I noticed it happening while I was setting custom notifications, and I have not yet been able to reproduce the issues.
I believe that others are having problems in conjunction with various bluetooth devices causing the issue. There are a number of threads on that here on the board, and I'll try to find some links for you to look at this afternoon.
Do either of those situations sound like they may possibly be the cause of your issue?
02-19-2013 11:40 AM
03-01-2013 08:18 PM
i am having the same issue. since i am on call for work, its a big concern as it doesnt notify me that i have a support call to respond to in the middle of the night. i also notice that the sound "locks" but I cant figure out how to unlock it.
i also have the unlock phone not working in when i swipe it doesnt give me the log in screen.
i usually have to reboot my phone and even had to pull the battery one time to get it to work properly