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Contributor
Posts: 11
Registered: ‎03-25-2013
My Device: Z10
My Carrier: Celcom
Accepted Solution

Z10 has no auto forwarding function for emails

Unable to do a setting to auto forward emails to other or own email addresses.
Hall of Famer II
Posts: 51,278
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Z10 has no auto forwarding function for emails

Hi and Welcome to the Community!

Correct...the Z10 is basically an email client...while some email clients can have "rules" to do such things, the Z10 client cannot. Rather, you need to establish such a forwarding activity at your server (or perhaps a separate client e.g., Outlook, accessing the same mailbox).

Good luck!



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Contributor
Posts: 11
Registered: ‎03-25-2013
My Device: Z10
My Carrier: Celcom

Re: Z10 has no auto forwarding function for emails

Thanks for this update. With the Z10, whenever I cc, bcc, or forward myself, the return email appeared truncated. However the other recipients get the email in full. Why is this???
Hall of Famer II
Posts: 51,278
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Z10 has no auto forwarding function for emails

I don't quite understand what you mean by "the return email"...is that the item that goes to the CC or BCC recipient?



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎03-25-2013
My Device: Z10
My Carrier: Celcom

Re: Z10 has no auto forwarding function for emails

Yes that's right the mail I return by cc, bcc or forward to my own in box is being truncated. Whilst to other recipients the email is complete.
Hall of Famer II
Posts: 51,278
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Z10 has no auto forwarding function for emails

Well, I cannot seem to replicate it...I forwarded, using my Z10, a 37K email to one of my accounts and also cc'd it to two other of my accounts. All received it just fine...no truncation or any problems at all.

So, all I can think is that there's some problem with the services you are using. Maybe your SMTP outbound server is truncating. Maybe the email item is much larger. Maybe the receiving email systems are truncating.

You'd have to do several different controlled tests to try different things to see if you can figure out the pattern to it. I find no public KB articles from BlackBerry with anything about this symptom.



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎03-25-2013
My Device: Z10
My Carrier: Celcom

Re: Z10 has no auto forwarding function for emails

Ok, I now see where the problem is. When I cc or forward an email to myself and when received, I use it again to cc or forward myself the 2nd time. This time the email received appeared truncated. Strange symptom!!
How I discovered this was I used to forward emails to my colleagues and cc myself again for the record and this symptom occurred.
Hall of Famer II
Posts: 51,278
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Z10 has no auto forwarding function for emails

Ahhh...that is interesting indeed! Two levels of forwarding is a rather rare circumstance. But, for the purpose of cc'ing yourself, you should not have to do that anymore...with the Z10, things you send from it should be properly placed into your Server-based "Sent Items" folder now, so the need for the "self-cc" goes away with that capability.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code